Lead Concierge - Guest Experience & Partnerships

JLL; Boston (MA); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL in Boston is hiring a Concierge Manager for Commonwealth Pier. You’ll lead a concierge team, deliver exceptional guest experiences, and partner with local hotels, attractions, and businesses to drive engagement.

The role blends hospitality excellence with property operations at a premier waterfront destination. Your day includes coaching staff, coordinating events, and staying informed on tenant offerings and Boston sites.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience in hospitality, retail management, or guest services.
• 3–5 years of progressive hospitality, guest services, retail management, or related customer-facing experience.
• Previous supervisory or team leadership experience in high-volume service settings.
• Excellent verbal and written communication skills with diverse stakeholders.
• Proficiency in Microsoft Office Suite and Google Workspace for reporting and scheduling.
• Physical ability to walk the property and work varied shifts, including evenings and weekends.

Responsibilities

• Lead and inspire concierge team through coaching, performance management, and daily operational oversight.
• Build partnerships with hotels, visitor bureaus, attractions, and local businesses.
• Collaborate with Events and Marketing and Property Management to execute initiatives and events.
• Maintain knowledge of Commonwealth Pier offerings and Boston attractions to provide personalized recommendations.
• Oversee scheduling, payroll accuracy, and desk appearance reflecting premium positioning.
• Act as brand advocate, communicating site happenings and opportunities for improvement.
• Support event setup and teardown during peak seasons and special events.

Skills

Guest services

Team leadership

Communication

Scheduling

Customer facing

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

JLL in Boston is hiring a Concierge Manager for Commonwealth Pier. You’ll lead a concierge team, deliver exceptional guest experiences, and partner with local hotels, attractions, and businesses to drive engagement.

The role blends hospitality excellence with property operations at a premier waterfront destination. Your day includes coaching staff, coordinating events, and staying informed on tenant offerings and Boston sites.