Part-Time Guest Experience Associate

Navy Exchange Service Command; Fallon (NV); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Life Insurance

Sick and annual leave accruals

Continuity of Employment Programs for

Tax Free shopping

Access to on-base amenities

Employee Assistance Plan (EAP)

LifeMart Discount Savings Program

Job summary

The Navy Inn in Fallon, NV, operated by the Navy Exchange Service Command, is seeking a Part-Time Guest Services Representative to welcome guests, manage reservations, and assist with check-in/check-out. You will interact with service members and their families, handling front desk duties and coordinating with various base amenities.

Candidate will log calls, maintain security and confidentiality, and use the PMS to support lodging operations.

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.

Responsibilities

• Welcome guests and answer questions about lodging facility and local attractions.
• Assist guests with reservations, check-in/check-out, room assignments and payments.
• Operate a multi-line telephone system and handle messages.
• Maintain front desk keys and logs; manage key inventory and master key usage.
• Keep front desk and lobby clean; log trouble calls in PMS and notify appropriate departments.
• Relocate guests to alternate rooms when required and generate reports from PMS.

Skills

General office clerical

Computer systems knowledge

Education

Education substitution allowed

Job description

The Navy Inn in Fallon, NV, operated by the Navy Exchange Service Command, is seeking a Part-Time Guest Services Representative to welcome guests, manage reservations, and assist with check-in/check-out. You will interact with service members and their families, handling front desk duties and coordinating with various base amenities.

Candidate will log calls, maintain security and confidentiality, and use the PMS to support lodging operations.