Guest Services Pro (FT) – Military Lodging, Benefits Day 1

Navy Exchange Service Command; Fallon (NV); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Life Insurance

Sick and annual leave accruals

Continuity of Employment Programs for?

Tax Free shopping, worldwide, at any N

Access to on-base amenities

Employee Assistance Plan (EAP)

Job summary

The Navy Inn Fallon, operated by Navy Exchange Service Command, is seeking a Full Time Guest Services Representative to support guest check-in/check-out, reservations and front desk operations in Fallon, NV.

You will answer inquiries, assist with room bookings, manage payments, and coordinate with various departments to ensure a smooth guest experience. This role emphasizes security, confidentiality and high service standards for military lodging guests.

Qualifications

• One year of general office clerical experience and one year of specialized progressive responsible experience related to the position.
• Knowledge of computer systems.
• Must pass a pre-employment criminal background check.

Responsibilities

• Welcome guests and answering any questions concerning the lodging facility, amenities and provide information about local attractions.
• Assist with requests from guests in person or over the phone. This can include but not limited to, making reservations, confirming or cancelling room reservations, check-in/check-out process, guest room assignments and processing payments.
• Operate a multi-line telephone system, records and deliver messages as required.
• Responsible for inventory of all keys and other supplies maintained at the front desk. Responsible for assigned master key. Properly log in and out using key log for record.
• Keep the front desk and lobby area clean.
• Utilize Property Management System (PMS) to log trouble calls and ensure the appropriate department is notified. Relocate guests to a different room, when required. May be required to generate and print various reports from PMS.

Skills

Computer systems

Education

College/university study substitution for experience

Job description

The Navy Inn Fallon, operated by Navy Exchange Service Command, is seeking a Full Time Guest Services Representative to support guest check-in/check-out, reservations and front desk operations in Fallon, NV.

You will answer inquiries, assist with room bookings, manage payments, and coordinate with various departments to ensure a smooth guest experience. This role emphasizes security, confidentiality and high service standards for military lodging guests.