Part-Time Garden‑Inspired Host (10am–2pm)

Menus-and-Venues; Wayland (MA); Sur place; USD 22 000 - 25 000; Temps partiel

Avantages offerts par ce poste

URBN family benefits (Terrain, Anthrop

Garden-to-table concept

Discounts across URBN brands

Résumé du poste

Menus-and-Venues is seeking a part-time Host to greet and seat guests, manage reservations, and coordinate with front- and back-of-house teams in a garden-inspired setting. This shift runs 10:00 AM–2:00 PM, five days a week, with no nights or early mornings, allowing you to work around school or caregiver commitments.

The role emphasizes friendly hospitality, guest communication, and efficient table management using OpenTable or similar systems.

Qualifications

• 1+ year hosting or customer service experience preferred.
• Confident communicator and calm under pressure.
• Familiarity with OpenTable or similar systems.
• Strong multitasking and organizational skills.
• Able to lift up to 50 lbs. and remain on your feet for extended periods.

Responsabilités

• Greet and seat guests with warmth, efficiency, and professionalism.
• Assist with coats, strollers, accessibility, and special seating needs.
• Accommodate guest requests (e.g., highchairs, dietary restrictions).
• Follow brand Steps of Service from arrival to farewell.
• Maintain a calm, polished demeanor even during peak periods.
• Use online restaurant booking tools to manage reservations and waitlists.
• Strategically assign tables to maintain pacing and optimize flow.
• Accurately quote wait times and provide timely updates to guests.
• Confirm reservations, special requests, and private dining notes.
• Relay guest preferences, celebrations, and allergies to servers and BOH.
• Manage call volume, phone messages, and requests for management to follow up.
• Communicate actively with managers to adjust seating and service needs.
• Participate in team check-ins and pre-shift meetings.
• Serve as a liaison between front- and back-of-house teams.
• Complete all opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and resets.
• Keep host stand, entrance, and shared spaces clean and organized.
• Enforce café policies regarding large parties, pets, and decor guidelines.
• Assist with online ordering kiosk, pickup orders, and delivery drivers.
• Use positive body language, clear communication, and a professional tone.
• Represent the brand’s welcoming, accommodating, and garden-inspired ambiance.
• Follow all safety, cleanliness, and hospitality protocols.

Connaissances

Confident communicator

Calm under pressure

Multitasking

Organizational skills

Customer service experience

Outils

OpenTable

Description du poste

Menus-and-Venues is seeking a part-time Host to greet and seat guests, manage reservations, and coordinate with front- and back-of-house teams in a garden-inspired setting. This shift runs 10:00 AM–2:00 PM, five days a week, with no nights or early mornings, allowing you to work around school or caregiver commitments.

The role emphasizes friendly hospitality, guest communication, and efficient table management using OpenTable or similar systems.