Part-Time Front Office & Volunteer Services Lead

Rochester Area Neighborhood House; Rochester Hills (MI); On-site; USD 19,000 - 28,000; Part time

Job summary

Rochester Area Neighborhood House is seeking a Client Services Supervisor to oversee front office operations and a team of volunteers from our main office in Rochester Hills. The role reports to the Director of Client Services and involves coordinating client intake, DHHS assistance, and monthly data entry to ensure a high-quality client experience.

The ideal candidate has strong office management experience, excellent communication, and a passion for nonprofit service delivery.

Qualifications

• 5+ years of experience in office management or related roles.
• Excellent written and verbal communication skills.
• Experience developing and managing office processes and procedures.
• Ability to lead volunteers and staff members.
• Ability to handle difficult interpersonal situations with the public.
• Experience with Microsoft Office applications.
• Must be able to lift at least 25 lbs.
• Nonprofit operations experience a plus.

Responsibilities

• Recruit, train and supervise volunteers who perform client intake and related tasks.
• Develop and maintain an orientation program for front office volunteers.
• Review and document office processes for efficiency and consistency.
• Coordinate projects for volunteers and ensure timely completion.
• Serve as first point of contact for client, donor or partner questions.
• Collect and organize monthly client data for reporting and data quality checks.

Skills

Office management

Communication skills

Volunteer leadership

Data entry

Lift 25 lbs

Microsoft Office

Tools

Microsoft Office

Job description

Rochester Area Neighborhood House is seeking a Client Services Supervisor to oversee front office operations and a team of volunteers from our main office in Rochester Hills. The role reports to the Director of Client Services and involves coordinating client intake, DHHS assistance, and monthly data entry to ensure a high-quality client experience.

The ideal candidate has strong office management experience, excellent communication, and a passion for nonprofit service delivery.