Part-Time Front Office Lead – Wellness Center

Ripple Wellness; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Complementary healthcare discount on R

Paid time off

SIMPLE IRA retirement plan

Job summary

Ripple Wellness seeks a Front Office Lead to join our collaborative wellness team in Washougal. You will support providers, keep administrative systems running smoothly, and welcome patients with a warm, organized presence.

The role is 30 hours per week, Monday–Friday, with a competitive wage of $22-$24/hour, plus a healthcare discount on Ripple services, paid time off, and a SIMPLE IRA retirement plan. Experience in medical reception is preferred.

Qualifications

• Organized and detail-oriented.
• Reliable, responsible, and able to work independently.
• Friendly, personable, and comfortable working with patients and providers.
• Positive, flexible, and a good team member.
• A strong communicator who is comfortable learning new systems and processes.
• Previous reception, administrative, or customer service experience is strongly preferred. Experience in a medical or healthcare setting and familiarity with HIPAA and health information is a plus. Knowledge of health insurance is helpful, but willingness and ability to learn insurance verification and benefits is essential.

Responsibilities

• Coordinate patient scheduling for providers and help maintain efficient, accurate schedules.
• Greet patients warmly and handle check-ins, check-outs, payments, and appointment scheduling.
• Professionally manage incoming communication, including phone calls, voicemails, emails, and faxes.
• Support providers with day-to-day administrative needs and help keep office workflows running smoothly.
• Process incoming and outgoing referrals and medical records and ensure required documentation is completed accurately.
• Coordinate lab orders, prescription requests, and follow-up communication on behalf of our naturopathic doctor.
• Communicate with patients, pharmacies, and outside healthcare offices to help ensure timely follow-through.
• Verify patient insurance benefits and communicate relevant information to patients.
• Assist with insurance-related authorizations and administrative follow-up.

Skills

Organized

Detail-oriented

Reliable

Friendly

Great communicator

Team player

Job description

Ripple Wellness seeks a Front Office Lead to join our collaborative wellness team in Washougal. You will support providers, keep administrative systems running smoothly, and welcome patients with a warm, organized presence.

The role is 30 hours per week, Monday–Friday, with a competitive wage of $22-$24/hour, plus a healthcare discount on Ripple services, paid time off, and a SIMPLE IRA retirement plan. Experience in medical reception is preferred.