Front Office Lead

Ripple Wellness; Washington (District of Columbia); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

Complementary healthcare discount on R

Paid time off

SIMPLE IRA retirement plan

Job summary

Ripple Wellness seeks a Front Office Lead to join our collaborative wellness team in Washougal. You will support providers, keep administrative systems running smoothly, and welcome patients with a warm, organized presence.

The role is 30 hours per week, Monday–Friday, with a competitive wage of $22-$24/hour, plus a healthcare discount on Ripple services, paid time off, and a SIMPLE IRA retirement plan. Experience in medical reception is preferred.

Qualifications

• Organized and detail-oriented.
• Reliable, responsible, and able to work independently.
• Friendly, personable, and comfortable working with patients and providers.
• Positive, flexible, and a good team member.
• A strong communicator who is comfortable learning new systems and processes.
• Previous reception, administrative, or customer service experience is strongly preferred. Experience in a medical or healthcare setting and familiarity with HIPAA and health information is a plus. Knowledge of health insurance is helpful, but willingness and ability to learn insurance verification and benefits is essential.

Responsibilities

• Coordinate patient scheduling for providers and help maintain efficient, accurate schedules.
• Greet patients warmly and handle check-ins, check-outs, payments, and appointment scheduling.
• Professionally manage incoming communication, including phone calls, voicemails, emails, and faxes.
• Support providers with day-to-day administrative needs and help keep office workflows running smoothly.
• Process incoming and outgoing referrals and medical records and ensure required documentation is completed accurately.
• Coordinate lab orders, prescription requests, and follow-up communication on behalf of our naturopathic doctor.
• Communicate with patients, pharmacies, and outside healthcare offices to help ensure timely follow-through.
• Verify patient insurance benefits and communicate relevant information to patients.
• Assist with insurance-related authorizations and administrative follow-up.

Skills

Organized

Detail-oriented

Reliable

Friendly

Great communicator

Team player

Job description

Be part of our collaborative wellness team!Ripple Wellness is a multi-disciplinary wellness center in Washougal seeking a friendly, organized, and reliable Front Office Lead to support our providers, keep our administrative systems running smoothly, and welcome our patients.This is a great role for someone who loves details and organization, but also genuinely enjoys people. We are looking for someone who can keep track of the moving pieces, follow through on the details, communicate clearly, and bring a warm, positive presence to the front desk.

Position Details

Schedule: Monday–Friday, 11:15am–5:45pm. 30 hours/week.

What We Offer

• Competitive wage: $22-$24/hour
• Complementary healthcare discount on Ripple services
• Paid time off
• SIMPLE IRA retirement plan

Who We're Looking For

We're looking for someone who is organized, detail-oriented, dependable, and people-friendly. The Front Office Lead plays an important role in keeping the day-to-day operations of our front office running smoothly while creating a welcoming experience for patients and supporting our providers.

• Organized and detail-oriented
• Reliable, responsible, and able to work independently
• Friendly, personable, and comfortable working with patients and providers
• Positive, flexible, and a good team member
• A strong communicator who is comfortable learning new systems and processes
• Previous reception, administrative, or customer service experience is strongly preferred. Experience in a medical or healthcare setting and familiarity with HIPAA and health information is a plus. Knowledge of health insurance is helpful, but willingness and ability to learn insurance verification and benefits is essential.

Key Responsibilities

• Coordinate patient scheduling for providers and help maintain efficient, accurate schedules.
• Greet patients warmly and handle check-ins, check-outs, payments, and appointment scheduling.
• Professionally manage incoming communication, including phone calls, voicemails, emails, and faxes.
• Support providers with day-to-day administrative needs and help keep office workflows running smoothly.
• Process incoming and outgoing referrals and medical records and ensure required documentation is completed accurately.
• Coordinate lab orders, prescription requests, and follow-up communication on behalf of our naturopathic doctor.
• Communicate with patients, pharmacies, and outside healthcare offices to help ensure timely follow-through.
• Verify patient insurance benefits and communicate relevant information to patients.
• Assist with insurance-related authorizations and administrative follow-up.

“Ripple is a rare kind of workplace that values both intuition and organization with structure, heart and a genuine sense of community. I truly valued my time working here.”

Tori D., Medical Receptionist

Company Description

Ripple Wellness is a multidisciplinary wellness center in Washougal, offering acupuncture, massage, naturopathic medicine, nutrition, and mental health counseling. We also offer community classes and events, both online and in person.We’re passionate about creating accessible opportunities for connection, learning, and whole-person wellness.Visit our website to learn more!

Company Description

Ripple Wellness is a multidisciplinary wellness center in Washougal, offering acupuncture, massage, naturopathic medicine, nutrition, and mental health counseling. We also offer community classes and events, both online and in person.We’re passionate about creating accessible opportunities for connection, learning, and whole-person wellness.Visit our website to learn more!