Part-time Front Office Assistant - New Kensington, PA

Crossroads; New Kensington (Westmoreland County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Mileage reimbursement

Community events

Job summary

Crossroads Treatment Centers is hiring a Front Office Assistant. The role focuses on welcoming patients, checking them in, handling payments, and supporting daily operations in a fast-paced outpatient setting.

Ideal candidates have a High School diploma or GED and customer service experience. Experience in healthcare or addiction medicine is a plus. The position is 26 hours per week with a schedule that supports ongoing patient care and administrative tasks.

Qualifications

• High School Diploma or GED required.
• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare or addiction medicine is advantageous.

Responsibilities

• Check in patients and collect payments to support daily operations.
• Provide a friendly, professional experience and guide new patients through intake.
• Coordinate with clinical staff for patient intakes and scheduling.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and patient accounts.
• Provide clerical and logistical support across the office.
• Oversee patient accounts and support billing and refunds where appropriate.

Skills

Customer service

Healthcare experience

Office administration

Lived addiction experience

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.Day in the Life of a Front Office AssistantResponsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.Maintain friendly, professional attitude towards patients, offer a “white glove” experience.Provide an exceptional experience by guiding new patients through their intake process.Collect urine and saliva samples for patient drug screens as neededMaintains daily financial records and reportsCoordinates with medical and clinical staff to coordinate intakesProvides clerical and logistical supportOversees patient accounts and financial responsibilitiesEducation and Experience requirements:At minimum, High School Diploma or GED required.Customer Service experience in a fast paced environment preferred.Experience in healthcare, addiction medicine, office administration preferred.Lived Addiction experience is a plus.Hours, Schedule, and Travel (if applicable)Expected hours for this role are 26 hours per week. See specific schedule requirements below.Monday 8:00 AM - 5:30 PMTuesday 11:30 AM - 7:30 PMThursday 9:00 AM - 5:30 PMPosition BenefitsHave a daily impact on many lives.Excellent training if you are new to this field.Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.Opportunity to save lives everyday!