Front Office Assistant - Erie, PA

Crossroads Treatment Centers; Erie (Erie County); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K with match

Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Maternity/Paternity Leave

Mental Health Day

Calm subscription

Job summary

Crossroads Treatment Centers, Erie, PA, is seeking a Front Office Assistant to warmly check in patients, process payments, and guide new clients through intake. You will coordinate with clinical staff, collect samples as needed, and keep daily financial records. Flexible schedule includes weekends, with opportunities to support various Erie-area locations.

The role emphasizes excellent customer service, healthcare exposure, and administrative support in a fast-paced outpatient setting.

Qualifications

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Check in patients and provide excellent customer service.
• Receive payments and assist in daily operations.
• Guide new patients through intake process and coordinate with staff.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Oversee patient accounts and coordinate clerical tasks.

Skills

Customer service

Healthcare experience

Office administration

Lived addiction experience

Education

High School Diploma or GED

Job description

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.# # ***Day in the Life of a Front Office Assistant**** Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.* Maintain friendly, professional attitude towards patients, offer a “white glove” experience.* Provide an exceptional experience by guiding new patients through their intake process.* Collect urine and saliva samples for patient drug screens as needed* Maintains daily financial records and reports* Coordinates with medical and clinical staff to coordinate intakes* Provides clerical and logistical support* Oversees patient accounts and financial responsibilities # ***Education and Experience requirements*****:*** **At minimum, High School Diploma or GED** required.* **Customer Service experience** in a fast paced environment preferred.* Experience in **healthcare, addiction medicine, office administration** preferred.* **Lived Addiction experience** is a plus. # ***Hours, Schedule, and Travel (if applicable)*** The primary location for this position includes **Erie, PA**. Travel may also be requested to Bradford, Warren, and Meadville. Candidates must have a flexible work schedule including some **weekends**. * Saturday 8:00 AM - 4:30 PM* Sunday 7:00 AM - 1:30 PM* Monday 7:00 AM - 2:30 PM* Tuesday 7:30 AM - 3:00 PM* Wednesday 7:30 AM - 3:00 PM* Thursday 8:00 AM - 5:30 PM* Friday 7:00 AM to 1:00 PM # ***Position Benefits*** * **Have a daily impact on many lives**.* **Excellent training if you are new to this field.*** **Mileage reimbursement (if applicable)** Crossroads matches the current IRS mileage reimbursement rate.* **Community events that promotes belonging and education**. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.* **Opportunity to save lives everyday!** # ***Benefits Package**** Medical, Dental, and Vision Insurance* PTO* Variety of 401K options including a match program with no vesture period* Annual Continuing Education Allowance (in related field)* Life Insurance* Short/Long Term Disability* Paid maternity/paternity leave* Mental Health day* *Calm* subscription for all employees