Part-Time Front Office Assistant - Allentown and Easton, PA

Crossroads; Allentown (Lehigh County); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Excellent training

Mileage reimbursement

Community events

Opportunity to save lives everyday

Job summary

Crossroads Treatment Centers is seeking a Front Office Assistant to provide exceptional patient check-in, payments processing, and daily operational support in our Allentown/Easton area offices.

Ideal candidates have customer service experience in fast-paced healthcare settings, with preference for experience in addiction medicine and office administration. Lived addiction experience is a plus; hours are about 25–29 per week with a rotating schedule in Allentown and Easton, PA.

Qualifications

• Customer service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived addiction experience is a plus.

Responsibilities

• Check in patients and process payments.
• Maintain a friendly, professional attitude toward patients and provide a “white glove” experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff to coordinate intakes.
• Provide clerical and logistical support.
• Oversee patient accounts and financial responsibilities.

Skills

Customer service

Healthcare experience

Office administration

Addiction medicine exposure

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Front Office Assistant

• Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
• Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
• Provide an exceptional experience by guiding new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed
• Maintains daily financial records and reports
• Coordinates with medical and clinical staff to coordinate intakes
• Provides clerical and logistical support
• Oversees patient accounts and financial responsibilities

Education and Experience requirements

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Hours, Schedule, and Travel (if applicable)

Expected hours for this role are about 25-29 hours per week. See specific schedule requirements below.

• Monday 9:00 AM to 4:30 PM Easton
• Tuesday 8:00 AM to 12:00 PM Allentown
• Thursday 7:30 AM to 4:30 PM Allentown
• Friday 9:00 AM to 1:30 PM Easton
• Every Other Saturday 8:00 AM to 12:00 PM Allentown

Position Benefits

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!