Part-time Front Office Assistant - New Kensington, PA

Treatment Centers Hold Co, LLC; New Kensington (Westmoreland County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Mileage reimbursement

Excellent training

Community events

Meaningful impact

Job summary

Crossroads Treatment Centers is seeking a Front Office Assistant to deliver friendly patient check-in, payments handling, and intake support. You will work with clinical staff to coordinate patient flows, collect samples as required, and maintain accurate records.

This role emphasizes compassionate service and a professional, welcoming environment. Ideal candidates have high school education and prior customer service in healthcare.

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived Addiction experience is a plus.

Responsibilities

• Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
• Maintain friendly, professional attitude towards patients, offer a 'white glove' experience.
• Provide an exceptional experience by guiding new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed.
• Maintains daily financial records and reports.
• Coordinates with medical and clinical staff to coordinate intakes.
• Provides clerical and logistical support.
• Oversees patient accounts and financial responsibilities.

Skills

Customer service

Healthcare knowledge

Addiction treatment awareness

Education

High School Diploma or GED

Job description

Crossroads Treatment Centers is an equal opportunity employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of a Front Office Assistant

• Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.


• Maintain friendly, professional attitude towards patients, offer a \"white glove\" experience.


• Provide an exceptional experience by guiding new patients through their intake process.


• Collect urine and saliva samples for patient drug screens as needed.


• Maintains daily financial records and reports.


• Coordinates with medical and clinical staff to coordinate intakes.


• Provides clerical and logistical support.


• Oversees patient accounts and financial responsibilities.

Education and Experience Requirements

• At minimum, High School Diploma or GED required.


• Customer Service experience in a fast paced environment preferred.


• Experience in healthcare, addiction medicine, office administration preferred.


• Lived Addiction experience is a plus.

Hours, Schedule, and Travel

Expected hours for this role are 26 hours per week.

• Monday 8:00 AM - 5:30 PM


• Tuesday 11:30 AM - 7:30 PM


• Thursday 9:00 AM - 5:30 PM

Position Benefits

• Have a daily impact on many lives.


• Excellent training if you are new to this field.


• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.


• Community events that promotes belonging and education.


• Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.


• Opportunity to save lives everyday!

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia.

Our Mission Is Focused: We exist to improve health equity in order to create superior outcomes. Our Vision Is Clear: To provide the most convenient, comprehensive, high-quality care through specialty medical homes. Our Culture Is Inspiring: Our culture is based on one simple tenet: we would treat others as we would like to be treated - with respect and empathy. We pride ourselves on how we serve our patients. Our INSPIRE culture sets us apart in how we interact not just with patients, but with our communities and each other on a day-to-day basis.