Part - time Front Office Assistant - North Broad Street and Northeast Philadelphia, PA

Crossroads Treatment Centers; Philadelphia (Philadelphia County); Presencial; USD 21.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Mileage reimbursement at IRS rate

Excellent training programs

Opportunities to save lives daily

Descripción de la vacante

Crossroads Treatment Centers is seeking a Front Office Assistant to deliver excellent patient service at the point of check-in, handle payments, and support daily operations across multiple clinic sites in Pennsylvania and neighboring states.

Responsibilities include guiding new patients through intake, coordinating with clinical staff, and maintaining financial records. The role offers training and opportunities to make a daily impact in addiction treatment, with some weekend/evening hours.

Formación

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived addiction experience is a plus.

Responsabilidades

• Providing excellent customer service checking in patients and receiving payments.
• Assisting in daily operations with a friendly, professional attitude.
• Guiding new patients through their intake process.
• Collecting urine and saliva samples for patient drug screens as needed.
• Maintaining daily financial records and reports.
• Coordinating with medical and clinical staff to coordinate intakes.
• Providing clerical and logistical support.
• Overseeing patient accounts and financial responsibilities.

Conocimientos

Customer service

Educación

High School Diploma or GED

Customer Service experience

Healthcare/ Addiction field experience

Lived Addiction experience

Descripción del empleo

Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

_ Day in the Life of a Front Office Assistant _

• Responsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.
• Maintain friendly, professional attitude towards patients, offer a “white glove” experience.
• Provide an exceptional experience by guiding new patients through their intake process.
• Collect urine and saliva samples for patient drug screens as needed
• Maintains daily financial records and reports
• Coordinates with medical and clinical staff to coordinate intakes
• Provides clerical and logistical support
• Oversees patient accounts and financial responsibilities

_ Education and Experience requirements _ :

• At minimum, High School Diploma or GED required.
• Customer Service experience in a fast paced environment preferred.
• Experience in healthcare, addiction medicine, office administration preferred.
• Lived Addiction experience is a plus.

Hours, Schedule, and Travel (if applicable)

It is expected that Front Office Assistants have flexibility to support on weekends and if applicable, evenings. Expected hours for this role are about 25 hours per week. See specific schedule requirements below.

• Monday 8 am -4 pm Northeast Philadelphia
• Wednesday 8 am - 3 pm North Broad Street,
• Thurs 9am - 2pm North Broad Street,
• Each other 8am-1pm Northeast Philadelphia

_ Position Benefits _

• Have a daily impact on many lives.
• Excellent training if you are new to this field.
• Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.
• Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.
• Opportunity to save lives everyday!