Part-Time Front Office Agent (Bilingual)

Camelback Resort, PA; Tannersville (Monroe County); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Bilingual Front Desk Agent to join their Front Office team. This role is pivotal in ensuring a welcoming experience for all guests, utilizing language skills to bridge communication gaps. The ideal candidate will excel in guest service, handling inquiries, and managing reservations while maintaining a clean and organized front desk. With opportunities for professional development and a vibrant work environment, this position promises both personal and career growth. If you thrive in a fast-paced setting and enjoy interacting with diverse guests, this is the perfect opportunity for you.

Benefits

Complimentary access to local attractions

Paid Training

Employee events

Referral Bonuses

Competitive wages

Next day pay

Tuition Reimbursement

Vacation and PTO

Qualifications

• Exceptional Guest Service skills required.
• Must be fluent in English and a second language.

Responsibilities

• Provide a welcoming check-in/check-out experience.
• Assist guests with inquiries and reservations.
• Maintain cleanliness and organization of the front desk.

Skills

Bilingual Communication

Guest Service

Problem Solving

Education

High School Diploma

Job description

Job Category: Front of House

Requisition Number: PARTT005779

Apply now

• Posted : May 1, 2025
• Part-Time
• On-site

Locations

Showing 1 location

Camelback Resorts
Tannersville, PA 18372, USA

Description

Job Title: Bilingual Front Desk Agent
Department: Front Office/Guest Services
Reports to: Front Office Supervisor

Our Front Desk team is made up of courteous and specially trained members who are responsible for providing attentive and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. As a Bilingual Front Desk Agent, you will use your language skills to provide exceptional service to both English- and non-English-speaking guests, ensuring clear communication and a welcoming experience for all.

What’s in it for me:

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more Plus, great friends & family perks.
• Paid Training to gain skills, knowledge, and experience for professional development.
• Not to be missed employee events throughout the season.
• Referral Bonuses – invite your friends to work with you!
• Competitive wages and advancement opportunities.
• Interact with people from all over the world!
• Next day pay, through PayActiv.
• Tuition Reimbursement*
• Vacation and PTO*

How I can Create Guests for Life:

• Smile!
• Greet guests warmly and provide a welcoming check-in/check-out experience.
• Greet guests warmly and provide a welcoming check-in/check-out experience in both English and second language
• Answer and direct incoming phone calls promptly and professionally.
• Assist guests with inquiries, reservations, and any special requests.
• Process payments accurately and handle cash, credit card, and room charge transactions.
• Maintain knowledge of resort services, amenities, local attractions, and events to assist guests.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are resolved.
• Handle guest complaints or concerns with empathy, professionalism, and timely resolution.
• Maintain accurate records of reservations, room availability, and guest preferences.
• Uphold front desk security protocols, including verifying guest identification.
• Balance cash drawer and perform end-of-shift audits and reports.
• Communicate effectively with other departments to ensure smooth operations.
• Maintain cleanliness and organization of the front desk and lobby area.
• All other duties as assigned.

Is this the job for me:

• Guest Service or Front Desk experience preferred but not required.
• Exceptional Guest Service skills required.
• Must be 18 years of age or older.
• Must be fluent in English and second language], with the ability to speak, read, and write both
• Availability to include weekdays, weekends, evening, and holidays.
• Follow all resort policies, procedures, and safety standards.
• Ensure the safety and well-being of our guests.
• Ability to work in a fun, fast-paced environment.
• Must have reliable transportation.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.