Part-Time Front Desk | Guest Experience Pro

Lafrance Hospitality; Westport (MA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

401K Matching

Brand Wide Travel Discounts

Company Wide Travel Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Job summary

TownePlace Suites by Marriott, Westport is hiring a Guest Service focused Front Desk Attendant to join our hotel team. Enjoy a welcoming, team-driven environment with cross training, career growth and mentorship, plus generous room discounts for you and your family.

This part-time role offers 3-11PM shifts, weekend availability, and daily Pay features. You will greet guests, check-in/out, handle inquiries, and uphold hotel procedures.

Qualifications

• Customer service experience preferred.
• Weekend availability required.
• Self-motivated, guest-focused with a friendly, welcoming personality.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Skills

Customer Service Experience

Attention to detail

Reliability

Able to work alone and as a team

Job description

TownePlace Suites by Marriott, Westport is hiring a Guest Service focused Front Desk Attendant to join our hotel team. Enjoy a welcoming, team-driven environment with cross training, career growth and mentorship, plus generous room discounts for you and your family.

This part-time role offers 3-11PM shifts, weekend availability, and daily Pay features. You will greet guests, check-in/out, handle inquiries, and uphold hotel procedures.