Guest Services - Front Desk Attendant - TownePlace Suites, Westport, MA

Lafrance Hospitality; Dartmouth (MA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

401K Matching

Brand Wide Travel Discounts

Company Wide Travel Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Job summary

TownePlace Suites by Marriott, Westport is seeking a Guest Service focused Front Desk Attendant. This part-time role offers a friendly work environment, weekend availability, and opportunities for cross-training and career growth within a Marriott-branded hotel.

You will check guests in/out, handle payments, answer calls professionally, and resolve guest issues to ensure satisfaction. DailyPay and referral incentives are available.

Qualifications

• Customer Service Experience
• Hotel Marriott Experience is a plus but NOT required
• Attention to detail
• Reliability
• Able to work alone and as a team

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
• Answer the phone in a professional & helpful manner
• Follow procedures on posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and Hotel policies
• Practice punctuality for scheduled shifts

Skills

Customer service experience

Attention to detail

Reliability

Teamwork

Able to work alone

Job description

We are looking for the next team player to join us as a Guest Service focused Front Desk Attendant at TownePlace Suites by Marriott, Westport. At our hotel you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. As a Marriott Team member you'll receive amazing discounts on hotel rooms for both you & your family to enjoy. In addition we run Company wide incentives both year round & seasonal for all staff.

If you are a self-motivated, guest-focused candidate with some weekend availability apply for this Front Desk Attendant position. A friendly & welcoming personality is exactly what is needed to be successful as a Front Desk Attendant here at the TownePlace Suites. This is an exciting opportunity if you are interested in developing your professional skills.

Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500!

Pay

$16 - $18 Per Hour

Shift

Part time

Schedule

3-11PM Shifts, 2-3 shifts a week, will need to have weekend availability

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
• Answer the phone in a professional & helpful manner
• Follow procedures on posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and Hotel policies
• Practice punctuality for scheduled shifts

Keywords: Hotel, Hospitality, customer service, front desk

Requirements

• Customer Service Experience
• Hotel Marriott Experience is a plus but NOT required
• Attention to detail
• Reliability
• Able to work alone and as a team

Benefits

• 401K Matching
• Brand Wide Travel Discounts
• Company Wide Travel Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training