Guest Services - Front Desk Attendant - TownePlace Suites, Westport, MA

Lafrance Hospitality; Westport (MA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

401K Matching

Brand Wide Travel Discounts

Company Wide Travel Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Job summary

TownePlace Suites by Marriott, Westport is hiring a Guest Service focused Front Desk Attendant to join our hotel team. Enjoy a welcoming, team-driven environment with cross training, career growth and mentorship, plus generous room discounts for you and your family.

This part-time role offers 3-11PM shifts, weekend availability, and daily Pay features. You will greet guests, check-in/out, handle inquiries, and uphold hotel procedures.

Qualifications

• Customer service experience preferred.
• Weekend availability required.
• Self-motivated, guest-focused with a friendly, welcoming personality.

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Skills

Customer Service Experience

Attention to detail

Reliability

Able to work alone and as a team

Job description

We are looking for the next team player to join us as a Guest Service focused Front Desk Attendant at TownePlace Suites by Marriott, Westport.

At our hotel you'll have a great work environment surrounded by friendly coworkers and have opportunities for cross training, career growth and mentorship. As a Marriott Team member you'll receive amazing discounts on hotel rooms for both you & your family to enjoy. In addition we run Company wide incentives both year round & seasonal for all staff.

If you are a self-motivated, guest-focused candidate with some weekend availability apply for this Front Desk Attendant position. A friendly & welcoming personality is exactly what is needed to be successful as a Front Desk Attendant here at the TownePlace Suites. This is an exciting opportunity if you are interested in developing your professional skills.

Take advantage of our remarkableDailyPayfeature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding$500!

Pay: $16 - $18 Per Hour

Shift: Part time

Schedule: 3-11PM Shifts, 2-3 shifts a week, will need to have weekend availability

Responsibilities:

• Maintain a warm, welcoming and professional demeanor while interacting with all guests.
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
• Answer the phone in a professional & helpful manner.
• Follow procedures on posting charges and settling guest accounts.
• Effectively address and resolve guest problems to increase guest satisfaction.
• Be knowledgeable of emergency procedures and Hotel policies.
• Practice punctuality for scheduled shifts.

Keywords: Hotel, Hospitality, customer service, front desk

• Customer Service Experience
• Hotel Marriott Experience is a plus but NOT required
• Attention to detail
• Reliability
• Able to work alone and as a team

• 401K Matching
• Brand Wide Travel Discounts
• Company Wide Travel Discount Program
• Referral Bonus Incentive
• Retention Bonus Incentive
• Annual Review Program
• Extensive Room for Growth
• Paid Training