Front Desk Guest Services Specialist – Part-Time Growth

Lafrance Hospitality; Dartmouth (MA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

401K Matching

Brand Wide Travel Discounts

Company Wide Travel Discount Program

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Job summary

TownePlace Suites by Marriott, Westport is seeking a Guest Service focused Front Desk Attendant. This part-time role offers a friendly work environment, weekend availability, and opportunities for cross-training and career growth within a Marriott-branded hotel.

You will check guests in/out, handle payments, answer calls professionally, and resolve guest issues to ensure satisfaction. DailyPay and referral incentives are available.

Qualifications

• Customer Service Experience
• Hotel Marriott Experience is a plus but NOT required
• Attention to detail
• Reliability
• Able to work alone and as a team

Responsibilities

• Maintain a warm, welcoming and professional demeanor while interacting with all guests
• Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded
• Answer the phone in a professional & helpful manner
• Follow procedures on posting charges and settling guest accounts
• Effectively address and resolve guest problems to increase guest satisfaction
• Be knowledgeable of emergency procedures and Hotel policies
• Practice punctuality for scheduled shifts

Skills

Customer service experience

Attention to detail

Reliability

Teamwork

Able to work alone

Job description

TownePlace Suites by Marriott, Westport is seeking a Guest Service focused Front Desk Attendant. This part-time role offers a friendly work environment, weekend availability, and opportunities for cross-training and career growth within a Marriott-branded hotel.

You will check guests in/out, handle payments, answer calls professionally, and resolve guest issues to ensure satisfaction. DailyPay and referral incentives are available.