Front Desk Agent-Wellsworth Hotel

Southbridge Wellsworth Hotel; Southbridge (MA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Southbridge Wellsworth Hotel in Southbridge, MA seeks a part-time Front Desk Associate to greet guests, check-in/out, handle calls, arrange wake-ups, and coordinate with housekeeping. Proficiency with Stay n Touch, Toast, Word and Excel is helpful.

You will work a flexible schedule including weekends/holidays, provide courteous service, resolve guest issues, and maintain accurate daily reports. Bilingual English/Spanish a plus; prior hospitality experience preferred.

Qualifications

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.
• Computer experience preferred.

Responsibilities

• Greet guests/visitors in a courteous, enthusiastic and professional manner.
• Check-in and Check-out guests; proper telephone service and wake-up calls.
• Handle mail, faxes, messages and deliveries; utilize Stay n Touch, Toast, Word and Excel.
• Maintain supply of complimentary guest amenities through housekeeping; refill Sundry shop.
• Complete daily shift checklist; communicate with other departments for a seamless guest experience.
• Assist guests in any way possible in a professional and courteous manner.
• Be aware of emergency procedures to ensure safety.

Skills

Customer service

Communication

Guest relations

Multilingual English/Spanish

Education

High school diploma or equivalent

Tools

Stay n Touch

Toast

Word

Excel

Job description

Responsibilities

Participate in operating a traditional 24-hour, seven day a week, hotel front desk operation. Greet guests/visitors in a courteous, enthusiastic and professional manner. Check-in and Check-out guests. Proper telephone service to include all incoming external and internal calls and setting of wake-up calls. Handling of mail, faxes, messages and deliveries. Utilization of Stay n Touch, Toast, Word and Excel. Maintain supply of complimentary guest amenities through housekeeping.Refill the Sundry shop upon shift completion.Complete daily shift checklist. Communicate with fellow guest services employees and other departments to ensure a seamless and positive guest experience.Assist all guests in any way possible in a professional and courteous manner.

Working knowledge of emergency procedures to ensure employee and guest safety. We expect our associates to provide warm, friendly service with a genuine smile and pleasant attitude. Our goal is to make each guest feel like they are a welcomed friend. We look for team players who are willing to learn and who seek opportunities to grow. Must be able to work a flexible, part-time schedule.

Qualifications

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.