Part-Time Front Desk Concierge, Senior Living

Harbor's Edge Norfolk; Norfolk (VA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical Insurance

Dental Vision

Paid time off

EAP

Life Insurance

Disability Insurance

Retirement plan

Tuition reimbursement

Certification training

Identity protection

Job summary

Harbor’s Edge Norfolk is seeking a part-time Concierge to welcome residents and guests at the front desk, handle phone inquiries, and provide friendly, professional service in our resort-style Continuing Care Retirement Community along the Elizabeth River.

The role requires a high school diploma, clerical experience, and comfort assisting elderly residents, with strong communication and MS Office skills, and a commitment to confidentiality and safety.

Qualifications

• High school diploma or GED required.
• Two (2) years experience working with elderly or dementia populations; 1 year clerical/secretarial experience preferred.
• Strong reading, writing, and communication skills; able to follow written and verbal instructions accurately.

Responsibilities

• Greet and assist residents, guests, staff, vendors, and the public in person or via phone in a professional, friendly, and timely manner, maintaining confidentiality at all times.
• Manage front desk operations, including visitor check-ins, badge issuance, phone calls, mail and package distribution, cash handling, and accurate record‑keeping.
• Provide information and direct visitors to appropriate staff, assist residents with programs, activities, events, and requests such as transportation, errands, or services.
• Coordinate transportation requests, facilitate maintenance requests, and communicate urgent or emergent situations to relevant staff.
• Maintain a clean, organized, and welcoming reception and lobby area while supporting other departments with clerical duties as needed.
• Demonstrate strong organizational, multitasking, time management, computer (Microsoft Office) skills, and service excellence while working independently with sound judgment.
• Exhibit patience, compassion, adaptability, and professionalism when working with elderly or dementia populations, following all safety, confidentiality, and sanitary protocols.

Skills

Interpersonal skills

Communication

Organization

Active listening

Confidentiality

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Harbor’s Edge Norfolk is seeking a part-time Concierge to welcome residents and guests at the front desk, handle phone inquiries, and provide friendly, professional service in our resort-style Continuing Care Retirement Community along the Elizabeth River.

The role requires a high school diploma, clerical experience, and comfort assisting elderly residents, with strong communication and MS Office skills, and a commitment to confidentiality and safety.