Concierge (Receptionist)

Atlantic Shores Retirement Community; Virginia Beach (VA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

1.5x Holiday Pay

1.5x Overtime Pay

PTO 104 hours annually

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

Tuition reimbursement

401k with company match

Educational partnership discounts

Referral bonus

Star Employee Recognition Program

Employee Assistance Program

Job summary

Atlantic Shores Retirement Community in Virginia Beach, VA is seeking a part-time Concierge (Administrative Receptionist) to greet guests, answer calls, and provide information with a friendly, professional demeanor. You will support residents and staff, perform clerical duties, and report to the Director of Resident Services.

The role emphasizes a resident-centered approach and teamwork in a welcoming environment.

Qualifications

• Experience as a receptionist is preferred.
• Basic computer skills with MS Office required.
• Excellent verbal and written communication skills in person, over the phone, and electronically.
• Ability to handle multiple priorities in a timely manner.

Responsibilities

• Answer and transfer calls in a courteous, professional manner.
• Provide information and direction to residents, staff, guests, and vendors.
• Perform a variety of clerical duties.
• Reports to the Director of Resident Services.

Skills

Customer service

Phone etiquette

Multitasking

Microsoft Office

Communication

Reception skills

Tools

Microsoft Office

Job description

Job Details Job Location: Atlantic Shores Retirement Community - Virginia Beach, VA 23454 Position Type: Part Time Salary Range: $16.67 - $20.84 Hourly Job Category: Admin - Clerical

Join our dynamic Resident Services team! You can make a difference and provide our residents with positive assistance while making a wonderful first impression. We are searching for additional team members who appreciate a cooperative leadership style and a commitment to excellence.

Our ideal team member brings a mindset for service, teamwork, and a strong desire to learn and perform the right actions for the situation. They have a resident centered care focus and are comfortable working with a diverse group of coworkers. A willingness to learn and make a conscious choice to be positive daily is a must.

Earn a competitive hourly rate based on years of experience.

Additional Compensation

• Hourly employees:
  • 1.5x Holiday Pay
  • 1.5x Overtime Pay for every hour worked over 40 hours per week
• Full-time employees:
  • Generous PTO beginning with a maximum of 104 hours annually
  • Benefits: Medical, Dental, Vision, Life, STD/LTD, Supplemental: Accident/Cancer/Critical Illness, Legal Resources, and Identity Theft
  • Tuition reimbursement: up to $5,250 annually for qualifying coursework
• All employees:
  • 401k with company match
  • Educational Partnership Discounts: South University, ECPI, Regent University, St. Leo University, and Colorado Christian University
  • Referral Bonus for new employee referrals that join our team
  • Star Employee Recognition Program including monetary awards
  • Employee Assistance Program (EAP)

Position Summary

The Concierge (Administrative Receptionist) works in accordance with established policies and procedures and/or specific instructions from the supervisor. This position is responsible for answering and transferring all calls in a courteous and professional manner, giving information, direction, and other appropriate assistance to residents, staff, guests, and vendors, as well as performing a variety of clerical duties. This position reports to the Director of Resident Services.

Education and/or Experience

Less than high school education; or up to one-year related experience or training; or equivalent combination of education and experience. Previous experience as Receptionist preferred, but not required. Intermediate computer skills with Microsoft software required.

• Ability to act in a resident's best interest and make responsible choices and decisions.
• Ability to be a professional first impression with extraordinary people skills and a warm smile.
• Ability to handle multiple priorities in a timely manner.
• Excellent communication skills (both written and verbal), in person, electronically, and over the phone.
• Organization and time-management skills.
• Demonstrated proficiency in basic computer skills (Microsoft Office: Teams, Outlook, and Excel) and the ability to learn new applications.

Qualifications

Our vision at Atlantic Shores is "To be a neighborhood where people want to live and work." Located in Virginia Beach, we are an award-winning continuing care retirement community serving ages 55 and up. We live our mission of being a welcoming neighborhood promoting active lifestyles in a community which ensures freedom, dignity, wellness, independence and security for all residents and staff.

Our Core Values include

• Service to others
• Culture of Trust/Honesty
• Leadership to Grow
• Loyalty

Why choose us?

For a rewarding opportunity.

We are looking for people who have a heart full of compassion, people who are warm and kind. Here at Atlantic Shores, you will have the opportunity to make a wonderful difference in someone's life every day. Employment with Atlantic Shores comes with great benefits - with the flexibility to choose the health and welfare plans to best meet your needs.