Part Time Front Desk Associate - Fairfield Inn Sudbury

Colwen Management Inc; Sudbury (MA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Hotel discount program

Employee discounts

Job summary

Colwen Management Inc. is seeking a friendly Part Time Front Desk Associate for Fairfield Inn Sudbury in Sudbury, MA. You will greet guests, register them, take reservations, and share local area information with visitors.

Responsibilities include check-in/check-out, guest inquiries, maintaining lobby appearance, and coordinating with housekeeping. A 1-year hotel experience and strong communication skills are preferred. A 7-day rotation including nights and weekends is required.

Qualifications

• One year of related hotel experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with the local area, ability to provide directions and maps.

Responsibilities

• Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Ensure check-in/check-out is timely and accurate.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign rooms.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Maintain lobby and shared areas neat and orderly.
• Adhere to brand standards and strict key controls.
• Perform other duties as assigned across departments.

Skills

Customer service

Verbal & written comms

Organization

Interpersonal skills

Attention to detail

Tools

Microsoft Office

PMS software

Job description

Part Time Front Desk Associate - Fairfield Inn Sudbury

Job Category: Rooms Front Office

Requisition Number: PARTT005783

• Posted : September 9, 2026
• Part-Time

Locations

Showing 1 location

Fairfield Inn by Marriott Sudbury
738 Boston Post Road
Sudbury, MA 01776, USA

Description

Fairfield Inn Sudbury, a Colwen Hotels Property, is seeking a friendly, customer service focused Part Time Front Desk Associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
• Maintain knowledge of upcoming events, local area and hotel offerings.
• Ensure prompt delivery of billing to guests.
• Process all payments types e.g. charges, cash, checks, debit or credit cards.
• Discreetly handle confidential guest information.
• Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.

Requirements:

• One year of related experience, hotel preferred
• Prior Brand experience preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system
• Willingness to work 7-day rotational work schedule including nights, weekends, and holidays

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs

Compensation

Hourly Rate: $17.00

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.