Part-Time Front Desk Agent — Guest Service Pro

Commonwealth Hotels; Gulfport (MS); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Hotel discounts

Online training

Employee assistance program

Jury duty leave

Bereavement leave

Job summary

Commonwealth Hotels is seeking a Part-Time Hotel Guest Service Agent at the Hilton Garden Inn Gulfport Airport. You will greet guests, check them in and out, manage reservations, and provide local information to ensure a smooth, welcoming stay.

The role emphasizes friendly service, accurate payments, and collaboration with housekeeping and maintenance. Previous customer-facing experience is valued; training and a supportive environment are offered.

Qualifications

• Experience in customer-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Familiarity with PMS or hotel reservation systems is a plus.

Responsibilities

• Check guests in and out efficiently and warmly.
• Manage reservations, cancellations, and modifications.
• Respond to guest inquiries and requests professionally.
• Process payments accurately and in accordance with hotel policies.
• Coordinate with housekeeping and maintenance to address guest needs.
• Provide information about hotel services, local attractions, and transportation options.
• Resolve guest concerns and escalate issues when needed.
• Maintain accurate guest records in the PMS.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Reservation systems familiarity

Computer basics

Education

High school diploma or equivalent

Tools

PMS

Reservation software

Job description

Commonwealth Hotels is seeking a Part-Time Hotel Guest Service Agent at the Hilton Garden Inn Gulfport Airport. You will greet guests, check them in and out, manage reservations, and provide local information to ensure a smooth, welcoming stay.

The role emphasizes friendly service, accurate payments, and collaboration with housekeeping and maintenance. Previous customer-facing experience is valued; training and a supportive environment are offered.