Guest Service Agent

Commonwealth Hotels; Gulfport (MS); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Hotel discounts

Online training

Employee assistance program

Jury duty leave

Bereavement leave

Job summary

Commonwealth Hotels is seeking a Part-Time Hotel Guest Service Agent at the Hilton Garden Inn Gulfport Airport. You will greet guests, check them in and out, manage reservations, and provide local information to ensure a smooth, welcoming stay.

The role emphasizes friendly service, accurate payments, and collaboration with housekeeping and maintenance. Previous customer-facing experience is valued; training and a supportive environment are offered.

Qualifications

• Experience in customer-facing roles is preferred.
• Strong communication and interpersonal skills are essential.
• Familiarity with PMS or hotel reservation systems is a plus.

Responsibilities

• Check guests in and out efficiently and warmly.
• Manage reservations, cancellations, and modifications.
• Respond to guest inquiries and requests professionally.
• Process payments accurately and in accordance with hotel policies.
• Coordinate with housekeeping and maintenance to address guest needs.
• Provide information about hotel services, local attractions, and transportation options.
• Resolve guest concerns and escalate issues when needed.
• Maintain accurate guest records in the PMS.

Skills

Customer service

Interpersonal skills

Verbal & written communication

Reservation systems familiarity

Computer basics

Education

High school diploma or equivalent

Tools

PMS

Reservation software

Job description

Join Our Team at the Hilton Garden Inn Gulfport Airport!

Hilton Garden Inn Gulfport Airport is seeking a Part-Time Hotel Guest Service Agent, Front Desk Clerk or Front Office Agent.

About Us:

Working at the Hilton Garden Inn Gulfport Airport, Alabama offers numerous benefits, including professional growth within the globally recognized Hilton brand, access to comprehensive training, and career development opportunities. Associates enjoy competitive wages, benefits like health insurance and discounted hotel stays, and a supportive, team-oriented work environment. Hilton Garden Inn Gulfport Airport is not just a place to work; it is a beautiful and unique setting on the eastern shore of Mobile Bay, where you can take pride in offering guests stunning sunset views every day. Working here means being part of a team that consistently delivers excellence so much so that we’ve won the 'Loved by Guests' award from Expedia four years in a row. Whether you are helping guests enjoy their complimentary breakfast with breathtaking Bay views or ensuring their stay is unforgettable, you will be part of a property that values both beauty and quality. If you are looking to join a team where your work truly makes a difference, we would love to have you with us.

Why This Role?

Working as a Part-Time Hotel Guest Service Agent, Front Desk Agent or Front Desk Clerk at Hilton Garden Inn Gulfport Airport offers the chance to be part of a dynamic, energetic team in a lively environment. The hotel values its staff, recognizing excellence, and providing opportunities for growth. You will enjoy working in a vibrant atmosphere with diverse guests, and a welcoming, creative culture. It is a great place to thrive professionally while contributing to engaging guest experience.

What’s In It for You?

• Exclusive Discounts: Hotel, food, and beverage savings for personal travel
• Professional Growth: Online training courses
• Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more

Key Responsibilities for the Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent include:

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk or Hotel Front Office Agent:

• Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred.
• Strong interpersonal skills and a focus on delivering exceptional service are essential.
• Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
• Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
• Experience handling guest complaints or resolving conflicts in a calm and effective manner is an asset.
• Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
• Hospitality or Front Desk Experience (Preferred)
• A high school diploma or equivalent
• Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.

Applicants should have flexibility to work weekends & holidays

Why Commonwealth Hotels?

Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel: https://www.hilton.com/en/hotels/gptapgi-hilton-garden-inn-gulfport-airport/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.

Join us in shaping the future of hospitality in Gulfport, Mississippi!

Apply today!