Front Desk Agent

The Marcus Corporation; Milwaukee (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Free meals

Room discounts at Marcus Hotels & Reso

Discounts at Marcus Restaurants and L3

Job summary

The Hilton Milwaukee, a division of The Marcus Corporation, is seeking a dedicated 2nd Shift Front Desk Agent to greet guests and ensure a welcoming experience in downtown Milwaukee. You will check guests in and out, assist with requests, and maintain a courteous, efficient operation throughout your shift.

Ideal candidates bring strong customer service skills, the ability to work a varied schedule (3-11pm) including weekends/holidays, and proficiency with a hotel computer system.

Qualifications

• Excellent customer service and communication required.
• Experience in hotel front desk or guest services preferred.
• Must read, listen, and communicate effectively in English.
• Ability to operate a moderately complex computer system.
• Flexible schedule including days/evenings/weekends/holidays.

Responsibilities

• Greet and welcome guests on arrival.
• Check guests in and out of rooms.
• Input and retrieve information in the computer system and assign rooms per guests' needs.
• Address guest requests and resolve issues with professionalism.
• Answer phones promptly and maintain cash handling accuracy.

Skills

Customer service

Communication

English proficiency

Education

High school diploma or equivalent

Job description

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated 2nd Shift Front Desk Agent to join our dynamic team who will contribute to the exceptional guest experience we're known for. As a Front Desk Agent, you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service.

There’s no better time to join us. The Hilton Milwaukee just completed a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, The Hilton Milwaukee is not only the city’s largest hotel but also a historic gem.

What you will be doing:

• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
• Promptly answer the phone in a professional and clear manner.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

What we are looking for:

• Excellent customer service skills and communication are required.
• Previous hotel, receptionist, customer service, front desk or administrative experience preferred.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
• High school diploma or equivalent required.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.

What’s in it for you?

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Free parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another while maintaining your service with the company
• Early wage access
• Paid time off
• Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
• And more!

Job Type: Full Time, Hourly,

Shift Available: 3-11pm with weekend and holiday availability

Pay Rate: $17/hour

About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Hilton Milwaukee is an equal opportunity employer.

Additional Information

• Hourly/Yearly Wage: $17/hour