Part-Time Front Desk Agent: Guest Experience & Growth

Doubletree Winston Salem; Winston-Salem (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Promote from within

Comprehensive benefits package

Exclusive travel discounts

Wellness program

On-demand pay

Leadership development

Diversity & Culture Committee

Job summary

Superhost Hospitality in Winston-Salem is seeking a part-time Front Desk Agent to warmly welcome guests, manage check-in/out, and provide information on facilities and local attractions.

You will handle reservations, respond to guest inquiries, and coordinate with teams to ensure a smooth stay. The role offers training, growth opportunities, and a culture that values service excellence.

Qualifications

• Strong verbal and written communication skills.
• Passion for delivering excellent customer service.
• Ability to handle guest concerns with professionalism and care.
• Works well in a team environment and supports colleagues.

Responsibilities

• Greeting guests upon arrival and ensuring a smooth check-in process.
• Assisting guests with inquiries, providing information about hotel facilities, services, and local attractions.
• Handling reservations, cancellations, and guest inquiries with professionalism and efficiency.
• Managing and resolving guest concerns or issues promptly and courteously.
• Coordinating with other hotel departments to ensure seamless guest experiences.

Skills

Verbal communication

Written communication

Customer service

Team player

Job description

Superhost Hospitality in Winston-Salem is seeking a part-time Front Desk Agent to warmly welcome guests, manage check-in/out, and provide information on facilities and local attractions.

You will handle reservations, respond to guest inquiries, and coordinate with teams to ensure a smooth stay. The role offers training, growth opportunities, and a culture that values service excellence.