Part Time Front Desk Agent at Fairfield Inn Downtown Winston Salem

Summit Hospitality Group, Ltd.; Winston-Salem (NC); Presencial; USD 25 000 - 35 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Vacation/Personal time for Fulltime associates

Insurance benefits for Fulltime associates

Hotel Discounts

Quarterly bonuses

Resumo da oferta

Summit Hospitality Group, Ltd. in Winston-Salem is hiring a Front Desk Agent to provide outstanding guest service and manage check-ins and check-outs. The role demands professionalism, strong communication skills, and experience in guest services, particularly with renowned hotel brands like Marriott, Hyatt, and Hilton.

This position offers a flexible schedule, competitive benefits, and opportunities for both full-time and part-time candidates. Join us to make memorable experiences for our guests!

Qualificações

• Experience in Front Desk or Guest Services, particularly at Hilton, Hyatt, or Marriott.
• Ability to maintain professionalism under pressure.
• Willingness to work varying shifts, including weekends.

Responsabilidades

• Check-in and check-out guests efficiently.
• Provide exceptional customer service.
• Communicate professionally with guests and staff.

Conhecimentos

Front Desk or Guest Services experience from Hilton, Hyatt, Marriott

Excellent oral and written communication skills

Strong leadership skills

Skilled at hotel computer operations

Ability to work under pressure

Formação académica

High School Diploma or GED equivalent

Descrição da oferta de emprego

Overview

JOB TITLE: FRONT DESK AGENT

DEPARTMENT: GUEST SERVICES

REPORTS TO: GUEST SERVICES MANAGER/OPERATIONS MANAGER

JOB TYPE: POSSIBLE FULL AND PART-TIME POSITIONS AVAILABLE

Summary

At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to check-in and check-out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Responsible for providing our guests with memorable service, all while conducting various daily operations. Adheres to all Corporate and Brand Quality Standards.

Qualifications

• Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred.
• Skilled at working under pressure and able to consistently maintain a pleasant and professional personality when communicating with the public.
• Excellent oral and written communication skills.
• Strong leadership skills; demonstrated ability to lead by example.
• Skilled at hotel computer operations for reservations, reports, and guest services.
• Able to work a variety of shifts and weekends.
• High School Diploma or GED equivalent.

Responsibilities

• The expectation of this position requires a 30-40 hour work week if Full-time, and 1-29 hours if Part-time which includes weekends and evenings (Saturday and/or Sunday). Hours beyond 40 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt.
• Provide excellent customer service by greeting customers promptly and courteously, answering questions in a friendly, conversational manner.
• Communicate with other Associates and maintain a professional attitude even in the face of challenges such as an irate guest.
• Solve problems quickly and efficiently including following up with guests to ensure a problem has been solved satisfactorily. Anticipate issues before they happen.
• Explain at check-in all necessary information for guests to access Internet and in-room entertainment.
• Ensure lobby is ready for clients and guests by helping to maintain that the area is clean, neat, and free of clutter. Restock brochures, information, and commonly used forms in the front desk area.
• Know and be able to provide information about local attractions and restaurants and give directions when asked.
• Know and apply all Hotel and Corporate safety and security policies and procedures for guests and fellow Associates.
• Attend training sessions as required by your Supervisor.
• Complete Brand required training.
• When available, proactively assist teams during breakfast and social events to provide high quality guest service.
• Ensure all guest accounts are posted promptly and correctly at Check-In/Check-Out.
• Assist Front Desk/Operations Manager with ordering supplies and coding invoices for payment.
• Promote the loyalty of the brand and Summit Hospitality Group.
• Complete brand required training.
• Duties are subject to change and additional responsibilities/tasks may be assigned.

Work Environment

• Must have reliable source of transportation.
• Flexible work schedule including nights and weekends.
• Ability to arrive on time as scheduled.
• Ability to stand, sit, reach, bend, stretch for extended periods of time.
• Operate computer and brand equipment for Check-In and Check-Out.
• Ability to lift 30 lbs.
• Fast pace and often under pressure to perform.
• Team environment requiring patience and high level of communication.

Benefits

• Vacation/Personal time for Fulltime associates.
• Insurance benefits; Medical, Dental, Vision, Life Insurance, FSA, Supplemental Insurance for Fulltime associates.
• Hotel Discounts.
• Quarterly bonuses.

Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.