Part-Time Floor Leader: Lead Sales & Customer Experience

Lush Handmade Cosmetics; Columbia (MD); On-site; USD 21,000 - 30,000; Part time

Job summary

Lush Handmade Cosmetics is seeking a Part Time Floor Leader in Columbia Mall. You will support the Store Management Team, lead a team of Sales Ambassadors, and drive sales while ensuring an exceptional customer experience.

The role involves opening/closing the store, coaching staff, and promoting Lush brand values and ethical practices. You will spend your days on the shop floor, inspiring your team and delivering product demonstrations, while building a positive, productive environment and

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience including coaching, feedback, and training.
• Strong problem-solving skills in day-to-day operations.
• Able to thrive in a fast-paced team environment.

Responsibilities

• Drive sales by coaching the team and adjusting the shop floor to meet goals.
• Deliver world-class customer experiences on the shop floor including product demos.
• Educate customers on Lush brand values and ethical practices, engaging the community and hosting events.
• Increase product knowledge and provide informed recommendations to customers.
• Train and coach Sales Ambassadors to improve performance and support team growth.
• Promote DEIB and inclusive teamwork, encouraging collaboration and listening to diverse perspectives.
• Manage cash handling and store opening/closing, including deposits where required.
• Maintain a clean, organized, and visually appealing store and manage stock displays.
• Ensure adherence to company policies and health and safety standards.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Problem solving

Team leadership

Job description

Lush Handmade Cosmetics is seeking a Part Time Floor Leader in Columbia Mall. You will support the Store Management Team, lead a team of Sales Ambassadors, and drive sales while ensuring an exceptional customer experience.

The role involves opening/closing the store, coaching staff, and promoting Lush brand values and ethical practices. You will spend your days on the shop floor, inspiring your team and delivering product demonstrations, while building a positive, productive environment and