Part-Time Floor Leader: Drive Sales & Customer Experience

Lush Fresh Handmade Cosmetics; Kenwood (OH); On-site; USD 22,041 - 24,796; Full time

Job summary

Lush Fresh Handmade Cosmetics in Kenwood Town Center is seeking a Floor Leader to support the Store Management Team across all areas of the business. You'll drive sales, open/close the store, analyze sales results, and lead training sessions to create an exceptional customer experience and a motivated staff.

On the shop floor, you’ll guide Sales Ambassadors, foster positive teamwork, and educate customers on our values—Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian,

Qualifications

• Minimum 1 year of customer service and sales experience.
• Experience coaching, giving feedback, and training staff.
• Ability to handle cash and opening/closing procedures.
• Strong problem-solving in day-to-day customer service operations.
• Comfort in a fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Drive sales and coach the sales team using StoreForce data; adjust shop floor as needed.
• Lead world-class customer experiences, including product demonstrations on the floor.
• Educate customers on Lush values and our brand positions in-store and in the community.
• Increase product knowledge and make informed recommendations for customers.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Problem-solving

Skincare knowledge

Flexible schedule

Job description

Lush Fresh Handmade Cosmetics in Kenwood Town Center is seeking a Floor Leader to support the Store Management Team across all areas of the business. You'll drive sales, open/close the store, analyze sales results, and lead training sessions to create an exceptional customer experience and a motivated staff.

On the shop floor, you’ll guide Sales Ambassadors, foster positive teamwork, and educate customers on our values—Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian,