Part-Time Fan Experience & Ticket Support Rep

Orlando Magic, Ltd.; Orlando (FL); On-site; USD 21,000 - 29,000; Part time

Job summary

Orlando Magic seeks a Part-time Office Fan Experience Service Representative to deliver legendary service to fans via phone and email, with emphasis on ticket/App troubleshooting. This on-site role works up to 28 hours a week and includes evenings.

You will renew Season Ticket Holder accounts, support the Magic mobile app, and respond promptly to inquiries. A high school diploma and customer service experience are required; proficiency with Microsoft Office and Salesforce is preferred.

Qualifications

• High school diploma required.
• Minimum of one year of administrative and/or guest service experience.
• Proficiency in Microsoft Office, Outlook, Excel, Word, PowerPoint, and related computer skills.
• Ability to meet tight deadlines and work well under pressure.
• Strong organizational and time management skills.

Responsibilities

• Supports service efforts for Orlando Magic fans and customers, including but not limited to: management and membership customization of Season Ticket Holder; all incoming emails, chats and phone calls; issue troubleshooting for Orlando Magic App; proactive education about the App; support for digital and partner-based ticket campaigns; timely survey issue resolution; support for Premium and Client Services.
• Input information into Salesforce to capture Season Ticket Holder interactions, touchpoints, trends and issue resolution
• Full Orlando Magic product knowledge to achieve and exceed retention and service selling revenue goals
• Answer guest and staff inquiries with intelligence and courtesy and respond accordingly.
• Track, communicate, and assess trends and themes in reactive service requests that identify areas of improvement in education and communication to fans
• Deliver service that exceeds expectations while maintaining a friendly/customer-focused attitude
• Contribute to the common goals of the department and demonstrate a willingness to learn new skills.

Skills

Administrative experience

Guest service experience

Microsoft Office

Time management

Attention to detail

Education

High school diploma

Tools

Salesforce

Job description

Orlando Magic seeks a Part-time Office Fan Experience Service Representative to deliver legendary service to fans via phone and email, with emphasis on ticket/App troubleshooting. This on-site role works up to 28 hours a week and includes evenings.

You will renew Season Ticket Holder accounts, support the Magic mobile app, and respond promptly to inquiries. A high school diploma and customer service experience are required; proficiency with Microsoft Office and Salesforce is preferred.