Stadium Fan Experience Ambassador (Part-Time)

Orlando City/Orlando Pride; Orlando (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Orlando City/Orlando Pride is seeking a Fan Ambassador (Part-Time) to join the Guest Experience team at Inter&Co Stadium. You will welcome guests, check tickets, answer questions, and relay feedback to leadership while upholding the club's service standards.

The role requires 18+ years of age, ability to work nights/weekends/holidays, and a willingness to work outdoors in varying weather. Previous stadium/customer service experience is preferred.

Qualifications

• Customer service experience in a sporting or entertainment venue is preferred.
• Ability to handle stressful customer service situations with poise and professionalism.
• Excellent oral and written communication skills.

Responsibilities

• Have a positive attitude with a willingness to assist guests and anticipate their needs.
• Deliver excellent customer service to each fan entering and leaving Inter&Co Stadium through utilizing the Club’s “Gold Standard” service philosophy.
• Provide accurate directions to seating sections and key locations within Inter&Co Stadium and the surrounding areas.
• Proactively engage and interact with fans throughout the Inter&Co Stadium and exterior Fan Zone.
• Ensure that fan concerns are heard and reported appropriately.
• Have extensive knowledge of Inter&Co Stadium policies, services, and amenities.
• Assist with accurately communicating key messages to guests.
• Project an approachable, professional, and empathetic attitude.
• Punctuality and reliability are a must related to attendance and work schedule.
• Collaborate with other stadium staff including security, food service, ticket operations, merchandise, housekeeping and maintenance as needed.
• Other duties as assigned.

Skills

Customer Service

Stress management

Communication skills

Event scheduling

Age 18+

Outdoor work

Background check

SafeSport

Standing duration

Reliable transportation

Soccer knowledge

Job description

Orlando City/Orlando Pride is seeking a Fan Ambassador (Part-Time) to join the Guest Experience team at Inter&Co Stadium. You will welcome guests, check tickets, answer questions, and relay feedback to leadership while upholding the club's service standards.

The role requires 18+ years of age, ability to work nights/weekends/holidays, and a willingness to work outdoors in varying weather. Previous stadium/customer service experience is preferred.