Part-Time Event Box Office Guest Experience Specialist

Houston Rockets; Houston (TX); On-site; USD 19,286 - 27,552; Part time

Job summary

Houston Rockets is seeking a Part-Time Box Office Event Representative in Houston, TX to serve as the primary guest-facing ticketing professional during events. You will assist guests with ticket purchases, troubleshooting, seating inquiries, and event information while delivering outstanding customer service.

The role involves processing sales, exchanges, upgrades, and relocations, using ticketing systems and devices, and supporting mobile ticket management.

Qualifications

• 2+ years of customer service experience creating a positive guest experience.
• Strong interpersonal and communication skills.
• Experience using ticketing systems such as AXS or Ticketmaster.

Responsibilities

• Deliver exceptional customer service while assisting guests with ticketing and event-related inquiries.
• Troubleshoot and resolve mobile ticketing issues including transfers, account access, digital ticket delivery, QR codes, and mobile wallet functionality.
• Assist guests with password resets, account recovery, and navigation of ticketing applications.
• Research and resolve ticketing discrepancies using ticketing system tools.
• Escalate complex ticketing issues while maintaining a positive guest experience.
• Process ticket sales, exchanges, upgrades, and relocations per procedures.
• Operate ticketing software, scanners, tablets, POS equipment.

Skills

Customer Service

Guest Experience

Ticketing Systems

Tools

AXS

Ticketmaster

Job description

Houston Rockets is seeking a Part-Time Box Office Event Representative in Houston, TX to serve as the primary guest-facing ticketing professional during events. You will assist guests with ticket purchases, troubleshooting, seating inquiries, and event information while delivering outstanding customer service.

The role involves processing sales, exchanges, upgrades, and relocations, using ticketing systems and devices, and supporting mobile ticket management.