Fan Experience & Mobile Ticketing Concierge

Houston Astros, LLC; Houston (TX); Presencial; USD 19.000 - 30.000; A tiempo parcial

Descripción de la vacante

Houston Astros, LLC is seeking a Part-Time Ticket Experience Ambassador to support the Ticket Sales and Service department. You will help fans with mobile ticketing, MLB Ballpark app usage, and game-day ticket purchases, while delivering excellent customer service in a busy ballpark environment.

The role emphasizes helpful, tech-savvy interaction with guests, handling inquiries about tickets, access, and related mobile technologies during Astros game days.

Formación

• Must possess the manual dexterity to use smartphones and mobile devices.
• Have the visual acuity to read text on screens and documents.
• Experience using online ticketing apps and related software.

Responsabilidades

• Assist with mobile ticketing support on smartphones/tablets on game days.
• Provide ticket operations assistance for gameday elements and fan access.
• Help fans purchase tickets and explain how to download and use the MLB Ballpark app.
• Answer mobile ticketing questions and assist with admissions into the ballpark.
• Support gameday operations such as ticket distribution and customer service.

Conocimientos

Manual dexterity

Visual acuity

Mobile ticketing apps

Herramientas

iPhone/Android devices

Descripción del empleo

Houston Astros, LLC is seeking a Part-Time Ticket Experience Ambassador to support the Ticket Sales and Service department. You will help fans with mobile ticketing, MLB Ballpark app usage, and game-day ticket purchases, while delivering excellent customer service in a busy ballpark environment.

The role emphasizes helpful, tech-savvy interaction with guests, handling inquiries about tickets, access, and related mobile technologies during Astros game days.