Enrollment Services Specialist

Virginia's Community College System; Richmond (VA); On-site; USD 33,000 - 37,000; Part time

Job summary

Germanna Community College is seeking a Part-Time Enrollment Services Specialist to guide students from inquiry through enrollment in the Enrollment Lab and Student Help Desk at Locust Grove Campus.

The role supports admissions and enrollment activities for Health Care Technology and international students, delivering responsive in-person and online service and timely follow-up in a fast-paced educational setting.

Qualifications

• Experience in Enrollment Services or a related student-support role.
• Proficiency in Microsoft Office and data management.
• Experience using a Student Information System such as PeopleSoft, Banner, Navigate, or similar.
• Strong analytical skills and ability to make informed decisions.
• Detail-oriented with the ability to handle confidential information.
• Excellent customer service and professional demeanor.
• Ability to maintain FERPA compliance.

Responsibilities

• Provide coverage at Welcome Center kiosks and virtual service platforms.
• Assist students with system access, applications, onboarding, and course registration.
• Refer and hand off to Counseling, Advising, Accessibility Resources, and other services.
• Follow up with students via email, text, and phone.
• Process student documentation accurately and maintain records.
• Deliver timely follow-up and empathetic support in a high-touch environment.
• Identify barriers to admissions onboarding and explain steps clearly.
• Support Health Care Technology applicants and international students in admissions.
• Maintain flexible coverage across Germanna locations as needed.

Skills

Customer service

Analytical skills

Data management

Confidentiality

Time management

Tools

PeopleSoft

Banner

Navigate

CRM systems

Perceptive Content

Job description

Working Title Enrollment Services Specialist Role Title Education Support Spec III Role Code 29144-SW FLSA Nonexempt Pay Band 04 Position Number 297W0329 Agency Germanna Community College Division Germanna Community College (Div) Work Location Orange - 137 Hiring Range $23.90-$26.56 per hour, state benefits do not apply Emergency/Essential Personnel No EEO Category 6-Administrative Support Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule

Monday-Friday 8:00A.M.– 5:00P.M. (29 Hours per week)

Or as scheduled

Sensitive Position No Job Description

Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities.

Germanna Community College is seeking a Part-Time Enrollment Services Specialist to work in the Enrollment Lab and Student Help Desk within Enrollment Services at the Locust Grove Campus. This student-centered role guides prospective, new, and continuing students from their initial inquiry through application, onboarding, registration, and enrollment.

The position also supports specialized admissions and enrollment activities for Health Care Technology and international students. The specialist provides responsive support in person and online, helps students overcome enrollment barriers, and connects them with appropriate college resources. The successful candidate will deliver timely follow-up, demonstrate empathy, and provide excellent customer service in a fast-paced, high-touch educational environment.

Major Duties And Responsibilities

• Provide coverage for Welcome Center kiosks and virtual service platforms, serving as a first point of contact for students, families, and community members.
• Assist students with system access, application completion, admissions onboarding, course registration, and basic financial-aid guidance.
• Provide accurate referrals and warm handoffs to Counseling, Advising, Accessibility Resources, Veterans Affairs, Testing, Financial Aid, and other student-support services.
• Help students review schedules and conduct timely outreach by email, text, and telephone.
• Support students in person and online, respond to email requests, and receive and process student documentation accurately.
• Provide excellent customer service, timely follow-up, and empathetic support in a high-touch environment.
• Identify and troubleshoot barriers affecting admissions onboarding or enrollment and clearly explain the onboarding process and next steps to new students.
• Assist with Student Help Desk inquiries related to online services, account access, system navigation, and technology.
• Maintain accurate, complete, and confidential records of student and prospective‑student interactions and follow-up actions.
• Collaborate with Enrollment Services colleagues and campus partners to provide seamless service and resolve student concerns.
• Process Admissions and Records transactions, including documentation intake, record updates, program changes, FERPA releases, and registration requests using the Student Information System and Perceptive Content.
• Support specialized admissions and enrollment processes by reviewing Health Care Technology applicants, registering Dual Enrollment students, and guiding international applicants through applicable admissions requirements.
• Maintain flexibility and a willingness to provide coverage at other Germanna locations as operational needs require.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

• Previous experience in Enrollment Services, an Admissions Office, as an Enrollment Support Specialist, or in a related student-support role.
• Proficiency in Microsoft Office and data management.
• Experience using a Student Information System such as PeopleSoft, Banner, Navigate, or a similar platform.
• Strong analytical skills and the ability to make informed decisions.
• Detail‑oriented work habits and the ability to maintain confidential information.
• Excellent customer service skills and the ability to handle stressful situations professionally.
• Ability to maintain confidentiality and comply with FERPA and institutional requirements

Additional Considerations

• Bilingual proficiency in Spanish
• Experience working with students in a higher education setting.
• Knowledge of EAB Navigate and other CRM systems.
• Experience with or willingness to learn artificial intelligence tools.
• Excellent problem‑solving skills and the ability to connect with a large student and community population.

Operation of a State Vehicle No Supervises Employees No Required Travel

Travel between campuses can be required.

Posting Number WGE_3389P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 08/21/2026 Job Close Date 09/04/2026 Open Until Filled Agency Website https://germanna.edu/ Contact Name Joshua Cave Email [e-mail] Phone Number

Additional Information Background Check Statement Disclaimer

The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/

EEO Statement

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.

ADA Statement

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

E-Verify Statement

VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Quicklink for Posting https://jobs.vccs.edu/postings/100222