Enrollment Services Specialist

Germanna Community College; Orange (VA); On-site; USD 33,000 - 37,000; Part time

Job summary

Germanna Community College is seeking a Part-Time Enrollment Services Specialist to join the Enrollment Lab and Student Help Desk at the Locust Grove Campus in Orange, VA. The role guides prospective and current students from inquiry through enrollment, including admissions and registration, with a focus on excellent customer service and timely follow-up.

The successful candidate will work 29 hours per week, Monday–Friday 8:00 AM–5:00 PM, and may cover other Germanna locations as needed.

Qualifications

• Experience in Enrollment Services or Admissions or related student-support role.
• Proficiency in Microsoft Office and data management.
• Experience using a Student Information System (PeopleSoft/Banner/Navigate or similar).
• Strong analytical skills and detail-oriented work habits.
• Excellent customer service and ability to handle stressful situations.

Responsibilities

• Provide Welcome Center coverage and assist with system access, admissions onboarding, and course registration.
• Offer accurate referrals and warm handoffs to Counseling, Advising, Accessibility Resources, Veterans Affairs, and Financial Aid.
• Conduct timely outreach by email, text, and phone and maintain confidential records.
• Assist with online services, account access, and notices in the Student Help Desk.
• Collaborate with colleagues to resolve student concerns and ensure seamless service.
• Process Admissions and Records transactions and support international applicants as needed.

Skills

Customer service

Microsoft Office

Data management

Analytical skills

Tools

PeopleSoft/Banner/Navigate

Job description

Enrollment Services Specialist

Please see Special Instructions for more details.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.

Posting Details

• Working Title: Enrollment Services Specialist
• Role Title: Education Support Spec III
• Role Code: 29144-SW
• FLSA: Nonexempt
• Pay Band: 04
• Position Number: 297W0329
• Agency: Germanna Community College
• Division: Germanna Community College (Div)
• Work Location: Orange - 137
• Hiring Range: $23.90-$26.56 per hour, state benefits do not apply
• Emergency/Essential Personnel: No
• EEO Category: 6-Administrative Support
• Full Time or Part Time: Part Time
• Does this position have telework options? -Telework options are subject to change based on business needs-:
• Does this position have a bilingual or multilingual skill requirement or preference?:
• Work Schedule: Monday-Friday 8:00A.M.– 5:00P.M. (29 Hours per week) Or as scheduled
• Sensitive Position: No
• Job Description:
  • Germanna Community College is a public, open access institution of higher education in the Virginia Community College System. The College is a dynamic learning organization that serves as a Germanna regional leader and preferred partner where quality learning experiences enable students to participate effectively in the social, economic, political, intellectual, and cultural life of their communities. Germanna Community College is centrally located in Fredericksburg, VA between Washington D.C. and Richmond and between the Blue Ridge mountains and the Chesapeake Bay. Full of history, the area offers a community rich with diversity, the arts, technology, vineyards, hiking, canoeing/kayaking, and many other activities. Germanna Community College is seeking a Part-Time Enrollment Services Specialist to work in the Enrollment Lab and Student Help Desk within Enrollment Services at the Locust Grove Campus. This student-centered role guides prospective, new, and continuing students from their initial inquiry through application, onboarding, registration, and enrollment. The position also supports specialized admissions and enrollment activities for Health Care Technology and international students. The specialist provides responsive support in person and online, helps students overcome enrollment barriers, and connects them with appropriate college resources. The successful candidate will deliver timely follow-up, demonstrate empathy, and provide excellent customer service in a fast-paced, high-touch educational environment.

Major Duties and Responsibilities

Provide coverage for Welcome Center kiosks and virtual service platforms, serving as a first point of contact for students, families, and community members. Assist students with system access, application completion, admissions onboarding, course registration, and basic financial-aid guidance. Provide accurate referrals and warm handoffs to Counseling, Advising, Accessibility Resources, Veterans Affairs, Testing, Financial Aid, and other student-support services. Help students review schedules and conduct timely outreach by email, text, and telephone. Support students in person and online, respond to email requests, and receive and process student documentation accurately. Provide excellent customer service, timely follow-up, and empathetic support in a high-touch environment. Identify and troubleshoot barriers affecting admissions onboarding or enrollment and clearly explain the onboarding process and next steps to new students. Assist with Student Help Desk inquiries related to online services, account access, system navigation, and technology. Maintain accurate, complete, and confidential records of student and prospective-student interactions and follow-up actions. Collaborate with Enrollment Services colleagues and campus partners to provide seamless service and resolve student concerns. Process Admissions and Records transactions, including documentation intake, record updates, program changes, FERPA releases, and registration requests using the Student Information System and Perceptive Content. Support specialized admissions and enrollment processes by reviewing Health Care Technology applicants, registering Dual Enrollment students, and guiding international applicants through applicable admissions requirements. Maintain flexibility and a willingness to provide coverage at other Germanna locations as operational needs require.

Special Assignments

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

KSA's/Required Qualifications

Previous experience in Enrollment Services, an Admissions Office, as an Enrollment Support Specialist, or in a related student-support role. Proficiency in Microsoft Office and data management. Experience using a Student Information System such as PeopleSoft, Banner, Navigate, or a similar platform. Strong analytical skills and the ability to make informed decisions. Detail-oriented work habits and the ability to maintain confidential information. Excellent customer service skills and the ability to handle stressful situations professionally. Ability to maintain confidentiality and comply with FERPA and institutional requirements.

Additional Considerations

Bilingual proficiency in Spanish. Experience working with students in a higher education setting. Knowledge of EAB Navigate and other CRM systems. Experience with or willingness to learn artificial intelligence tools. Excellent problem-solving skills and the ability to connect with a large student and community population.

Operation of a State Vehicle

No

Supervises Employees

No

Required Travel

Travel between campuses can be required.

Posting Detail Information

• Posting Number: WGE_3389P
• Recruitment Type: General Public - G
• Number of Vacancies: 1
• Position End Date (if temporary):
• Job Open Date: 08/21/2026
• Job Close Date: 09/04/2026
• Open Until Filled:
• Agency Website: https://germanna.edu/
• Contact Name: Joshua Cave
• Email: [e-mail]
• Phone Number:
• Special Instructions to Applicants: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155.
• Background Check Statement Disclaimer: The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
• EEO Statement: The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
• ADA Statement: The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
• E-Verify Statement: VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.

Supplemental Questions

1. * I understand that this position is located in Virginia and I must reside within a reasonable commuting distance or be willing to relocate to ensure consistent, reliable attendance.
   • Yes
   • No

Applicant Documents

Required Documents

1. Resume
2. Cover Letter/Letter of Application

Optional Documents

1. Unofficial Transcripts
2. Alternative Hiring Process Letter

Contact

• [phone]
• [e-mail]