Part-Time E-ZPass Program Assistant I: Clerical & Support

The State of New Hampshire; Hooksett (NH); On-site; USD 23,000 - 32,000; Part time

Job summary

The State of New Hampshire, Department of Transportation, Bureau of Turnpikes, seeks a part-time E-ZPass Program Assistant I in Hooksett to support customer service, research, and clerical tasks for the E-ZPass program. This role handles inquiries, data entry, mail sorting, and filing to ensure smooth operations.

Responsibilities include assisting the Program Manager, drafting correspondence, handling violations, and maintaining documentation while supporting coverage during absences and peak

Qualifications

• Equivalent combinations of 2 years of Education and Experience after completion of high school.
• Education and experience must be in the fields of a clerical position or related field.

Responsibilities

• Assists the E-ZPass Program Manager with retrieving customer information and maintains a variety of documents for the E-ZPass program.
• Provides clerical support to the E-ZPass Program Manager and Program Assistant II’s, to include drafting correspondence to customers.
• Retrieves and updates information through data entry for efficient performance of the E-ZPass program.
• Responds to questions and complaints from customers and the public regarding the E-ZPass program. Tracks customer complaints and resolution.
• Contacts customers regarding E-ZPass violations, including those with pending DMV Hold. Tracks customer responses and status of DMV Holds.
• Sorts and distributes E-ZPass mail on a daily basis.
• Maintains the E-ZPass filing system to provide accurate record keeping and instant retrieval.
• Answers telephone calls and assists/directs callers to appropriate E-ZPass personnel.
• Files DMV Hold documentation and/or subpoena documentation in the absence of Program Assistant II’s or to assist in high volume periods.
• Supports continuous and complete E-ZPass processing, and customer service functionality during long-term or short-term absences and position vacancies.

Skills

Clerical

Customer service

Education

Two years of education/experience

Job description

The State of New Hampshire, Department of Transportation, Bureau of Turnpikes, seeks a part-time E-ZPass Program Assistant I in Hooksett to support customer service, research, and clerical tasks for the E-ZPass program. This role handles inquiries, data entry, mail sorting, and filing to ensure smooth operations.

Responsibilities include assisting the Program Manager, drafting correspondence, handling violations, and maintaining documentation while supporting coverage during absences and peak