Part-Time Donor Greeter & Customer Concierge

Goodwill Of Silicon Valley; Milpitas (CA); On-site; USD 20,000 - 29,000; Part time

Job summary

The Retail Donor Greeter I role at Goodwill of Silicon Valley in Milpitas, CA provides part-time hours in a fast-paced, customer‑focused environment. You will greet donors, accept donations, issue receipts, and help maintain a friendly donation area to support our mission.

Candidates should be proficient in English, able to perform basic arithmetic, and capable of lifting up to 50–75 lbs while following safety procedures. Training is provided.

Qualifications

• Knowledge of general arithmetic.
• Proficient in the English language.

Responsibilities

• Follow Current Standard Operating Procedures for Donation Process.
• Greet all donors within 15 seconds of arrival.
• Accepts donations from customers, provides physical receipts or offers digital receipts and thanks all donors.
• Provide excellent customer service.
• Depending on store procedures, sorts and arranges donations in bins to go to various sorting areas of the store.
• Discards broken, damaged, or trash items from raw hardline boxes.
• Invite customers to complete the CAP (Customer Ambassador Program) survey during customer interactions, while maintaining professionalism.
• Coordinates with sorters to maintain continuous product flow and ensure empty boxes are readily available for operations.
• Monitor box capacity levels and coordinate timely replacement to prevent overflow or operational delays.
• Ensure the sorting area and all boxes are set up and ready prior to the sorters’ opening shift.
• Keep donation area well maintained.
• Accurately track quantity of donations during shift.
• Loads and unloads company trucks and trailers.
• Ensure all boxes have proper labeling.
• Properly loads and prepares trucks for pick up by transportation.
• Follows and enforces all company procedures.
• Stays up to date on all safety and equipment certifications as needed.
• Performs other duties as requested.

Skills

Knowledge of general arithmetic

Proficient in English

Job description

The Retail Donor Greeter I role at Goodwill of Silicon Valley in Milpitas, CA provides part-time hours in a fast-paced, customer‑focused environment. You will greet donors, accept donations, issue receipts, and help maintain a friendly donation area to support our mission.

Candidates should be proficient in English, able to perform basic arithmetic, and capable of lifting up to 50–75 lbs while following safety procedures. Training is provided.