Part-Time Donor Greeter & Customer Ambassador

Goodwill Of Silicon Valley; San Jose (CA); On-site; USD 22,000 - 32,000; Part time

Job summary

Goodwill of Silicon Valley is seeking a part-time Retail Donor Greeter I at Sunnyvale Store 120, near San Jose. You will welcome donors, accept donations, provide receipts, and ensure a positive donation experience in a fast-paced retail setting.

Role emphasizes exceptional customer service, proper sorting, safety procedures, and maintaining a clean donation area to support the organization's mission of creating employment opportunities and strengthening the community.

Qualifications

• Knowledge of general arithmetic is required.
• Proficient in the English language.

Responsibilities

• Follow Current Standard Operating Procedures for Donation Process.
• Greet all donors within 15 seconds of arrival.
• Accepts donations from customers, provides physical receipts or offers digital receipts and thanks all donors.
• Provide excellent customer service.
• Depending on store procedures, sorts and arranges donations in bins to go to various sorting areas of the store.
• Discards broken, damaged, or trash items from raw hardline boxes.
• Invite customers to complete the CAP (Customer Ambassador Program) survey during customer interactions, while maintaining professionalism.
• Coordinates with sorters to maintain continuous product flow and ensure empty boxes are readily available for operations.
• Monitor box capacity levels and coordinate timely replacement to prevent overflow or operational delays.
• Ensure the sorting area and all boxes are set up and ready prior to the sorters’ opening shift.
• Keep donation area well maintained.
• Accurately track quantity of donations during shift.
• Loads and unloads company trucks and trailers.
• Ensure all boxes have proper labeling.
• Properly loads and prepares trucks for pick up by transportation.
• Follows and enforces all company procedures.
• Stays up to date on all safety and equipment certifications as needed.
• Performs other duties as requested.

Skills

Basic math

English language

Job description

Goodwill of Silicon Valley is seeking a part-time Retail Donor Greeter I at Sunnyvale Store 120, near San Jose. You will welcome donors, accept donations, provide receipts, and ensure a positive donation experience in a fast-paced retail setting.

Role emphasizes exceptional customer service, proper sorting, safety procedures, and maintaining a clean donation area to support the organization's mission of creating employment opportunities and strengthening the community.