Part-Time Donor Experience Ambassador

Goodwill Of Silicon Valley; Milpitas (CA); On-site; USD 21,000 - 30,000; Part time

Job summary

Goodwill of Silicon Valley is seeking a part-time Retail Donor Greeter I to welcome donors, process donations, and ensure a positive donation experience at the Milpitas location. This role supports store operations by receiving and organizing donated goods while maintaining a clean donation area.

The position requires basic arithmetic, strong English communication, and the ability to work in a fast-paced retail environment.

Qualifications

• Knowledge of general arithmetic (adding/subtracting) isrequired.
• Proficient in the English language.

Responsibilities

• Follow Current Standard Operating Procedures for Donation Process.
• Greet all donors within 15 seconds of arrival.
• Acceptsdonations from customers,providesphysical receipts or offers digital receiptsandthanksalldonors.
• Provideexcellent customer service.
• Depending on store procedures, sorts and arranges donations in bins to go tovarious sortingareas of the store.
• Discards broken, damaged, or trash items from raw hardline boxes.
• Invite customers to complete the CAP (Customer Ambassador Program) surveyduringcustomerinteractions, whilemaintainingprofessionalism.
• Coordinates with sorters tomaintaincontinuous product flow and ensure empty boxes are readily available for operations.
• Monitor box capacity levels and coordinatetimelyreplacement to prevent overflow or operational delays.
• Ensure the sorting area and all boxes are set up and ready prior to the sorters’ opening shift.
• Keepdonationarea wellmaintained.
• Accurately track quantity of donations during shift.
• Loads and unloads company trucks and trailers.
• Ensureall boxes have proper labeling.
• Properly loads and prepares trucks for pick up by transportation.
• Follows and enforces all company procedures.
• Stays up to date on all safety and equipment certifications as needed.
• Performs other duties asrequested.

Skills

Arithmetic

English language

Education

None

Job description

Goodwill of Silicon Valley is seeking a part-time Retail Donor Greeter I to welcome donors, process donations, and ensure a positive donation experience at the Milpitas location. This role supports store operations by receiving and organizing donated goods while maintaining a clean donation area.

The position requires basic arithmetic, strong English communication, and the ability to work in a fast-paced retail environment.