Part-Time Donations & Scheduling Coordinator

Cape Fear Habitat for Humanity; Wilmington (NC); On-site; USD 22,000 - 31,000; Part time

Job summary

Cape Fear Habitat for Humanity in Wilmington, NC is seeking a part-time ReStore Donations Coordinator to streamline donation pickups and deliveries while delivering excellent donor service.

You will schedule pickups, coordinate with drivers, and use ThriftCart and NexTraq to optimize routes. This role emphasizes organization, communication, and mission-driven work with volunteers and donors.

Qualifications

• High school diploma or equivalent.
• Experience in retail or customer service is helpful but not required.
• Excellent written and verbal communication.
• Organized, self-motivated and able to work independently with minimal supervision.
• Experience using Microsoft Office and the ability to learn new software.

Responsibilities

• Coordinate the intake, processing, and scheduling of donation pickups and deliveries for Cape Fear Habitat ReStore locations
• Speak with donors to gather information, answer questions, and provide attentive customer service
• Build and maintain positive relationships with donors
• Exercise sound judgment when determining whether donated items can be accepted
• Record and maintain donor information using ThriftCart
• Use NexTraq GPS software to build efficient truck routes and help reduce transportation costs
• Communicate with drivers, supervisors, and other ReStore team members about donation schedules
• Guide and supervise volunteers who assist with donation scheduling
• Help ensure donors and buyers receive timely, professional, and efficient service

Skills

Customer service

Organizational skills

Communication

Microsoft Office

Independent work

Education

High school diploma or equivalent

Tools

ThriftCart

NexTraq GPS

Job description

Cape Fear Habitat for Humanity in Wilmington, NC is seeking a part-time ReStore Donations Coordinator to streamline donation pickups and deliveries while delivering excellent donor service.

You will schedule pickups, coordinate with drivers, and use ThriftCart and NexTraq to optimize routes. This role emphasizes organization, communication, and mission-driven work with volunteers and donors.