Donation Logistics Coordinator - ReStore

Habitat for Humanity of Greater Fort Wayne Inc; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Habitat for Humanity of Greater Fort Wayne Inc is seeking a ReStore Donation Coordinator to manage donation intake, screening, and scheduling while enhancing donor relations. The role optimizes truck routes and coordinates with drivers to improve efficiency and store sales in support of Habitat's mission.

The RDC works with volunteers and community partners, ensuring excellent donor experience and accurate logging in ThriftCart systems.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• Minimum 2+ years in customer service, donor relations, dispatch, or related admin/logistics roles.
• Experience with route scheduling, logistics coordination, or dispatch software is preferred.
• Experience in nonprofit retail or donation operations is a plus.

Responsibilities

• Receives and manages incoming donations and inquiries, aiming for prompt responses.
• Screen donation items, communicate acceptance guidelines, and uphold Habitat's mission.
• Schedule residential pickups across multiple routes to optimize resources.
• Inspect items for quality and provide redirection for non-acceptable donations.
• Maintain donor records and scheduling data in ThriftCart and related systems.
• Collaborate with volunteers and community partners to support store operations.
• Analyze routes and driver feedback to continually improve efficiency.

Skills

Organization

Communication

Customer service

Multitasking

Diplomacy

Microsoft Office

ThriftCart

Driver's license

Education

High School Diploma

Associate degree preferred

Tools

ThriftCart

Dispatch software

CRM software

Microsoft Office

Job description

Habitat for Humanity of Greater Fort Wayne Inc is seeking a ReStore Donation Coordinator to manage donation intake, screening, and scheduling while enhancing donor relations. The role optimizes truck routes and coordinates with drivers to improve efficiency and store sales in support of Habitat's mission.

The RDC works with volunteers and community partners, ensuring excellent donor experience and accurate logging in ThriftCart systems.