Part-Time DMV Customer Service Technician

Commonwealth of VA Careers; Richmond (VA); On-site; USD 22,000 - 32,000; Part time

Job summary

DMV is seeking a Part-Time (Wage) Customer Service Technician for the Richmond District, including multiple centers. Responsibilities include processing applications, issuing IDs, and administering tests across various DMV services.

Training provided; hours capped at 29/week; no state benefits. Candidates should have strong customer service and problem-solving skills, with the ability to adapt to policy changes and work at different stations within the CSC.

Qualifications

• Customer service experience required.
• Familiarity with personal computers, databases, and basic accounting.
• Ability to interpret complex statutes and adapt to policy changes.
• Strong written and verbal communication skills with diverse populations.

Responsibilities

• Communicating policies, procedures, and regulations.
• Issuing IDs.
• Processing applications.
• Administering vision, driver, and in-car road tests.
• Processing vehicle registrations, titling, tax and fee collection, and related DMV services.

Skills

Customer service

Personal computers

Databases

Mathematics

Basic accounting

Statutes interpretation

Written communication

Job description

DMV is seeking a Part-Time (Wage) Customer Service Technician for the Richmond District, including multiple centers. Responsibilities include processing applications, issuing IDs, and administering tests across various DMV services.

Training provided; hours capped at 29/week; no state benefits. Candidates should have strong customer service and problem-solving skills, with the ability to adapt to policy changes and work at different stations within the CSC.