CDL Support Technician- Position #04825 - Hourly/Wage

Commonwealth of VA Careers; Richmond (VA); On-site; USD 29,000 - 32,000; Full time

Job summary

Commonwealth of VA Careers is seeking a CDL Support Technician for the Department of Motor Vehicles at the Richmond, VA headquarters. This hourly/wage role focuses on researching, evaluating, and updating CDL and driver history records to ensure compliance with federal and state regulations and REAL ID readiness.

The position operates in a high-volume regulatory unit, with wage terms and time limits described for wage employees.

Qualifications

• Demonstrated experience in high-volume data entry
• Experience in customer service related to complex issue resolution
• Experience in regulatory or public service environments with CDL management, driver history, or licensing
• Experience interpreting complex documents, including federal and state regulations
• Skilled in identifying and resolving record discrepancies for regulatory compliance
• Experience in conducting research to verify and update records
• Proficient in Microsoft Office (Word, Excel) for data management and reporting

Responsibilities

• Research, evaluate, and update CDL and driver history records to ensure compliance with Federal and State regulations
• Assist in resolving duplicate pointers through the SPEXS system
• Maintain accuracy of driver history records and support REAL ID readiness

Job description

Title: CDL Support Technician- Position #04825 - Hourly/Wage

State Role Title: Admin and Office Spec III

Hiring Range: $20.69 - $23.80

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DMV Headquarters Richmond, VA (NDR Compliance Work Center)

Agency Website: www.dmvnow.com

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles (DMV) is seeking to hire a CDL Support Technician. This position is an HOURLY/WAGE position without state benefits. The CDL Support Technician is a technical position within a high-volume DMV regulatory unit. This position is responsible for researching, evaluating, and updating CDL and driver history records to ensure compliance with Federal and State regulations. The role focuses on maintaining the accuracy of driver history records and assisting in resolving duplicate pointers through the SPEXS system, helping Virginia remain compliant with REAL ID requirements.

Wage positions are limited to no more than 1,500 hours per agency during the 12-month period of May 1 - April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week, on average, over the 12-month period.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Demonstrated experience in high-volume data entry
• Experience in customer service related to complex issue resolution
• Experience in regulatory or public service environments with CDL management, driver history, or licensing
• Experience interpreting complex documents, including federal and state regulations
• Skilled in identifying and resolving record discrepancies for regulatory compliance
• Experience in conducting research to verify and update records
• Proficient in Microsoft Office (Word, Excel) for data management and reporting

Additional Considerations

• Familiarity with DMV systems (e.g., OnBase, CSS, CDLIS, SPEXS)
• Knowledge of FMCSA, REAL ID, and state regulations as they apply to driver records

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance. Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.