Part-Time Development & Donor Operations Assistant

Hello Neighbor; Pittsburgh (Allegheny County); On-site; USD 24,796 - 26,174; Part time

Job summary

Hello Neighbor is seeking a detail-oriented Development Assistant to provide essential operational and administrative support to the Development team. This part-time role manages donor data accuracy, processes acknowledgments, and coordinates across fundraising systems, including Salesforce and external donor platforms, in an office setting in Larimer, Pittsburgh.

You will assist with events, maintain content resources, and help with light marketing tasks, while protecting donor privacy and

Qualifications

• Associate's or Bachelor's degree in business administration, nonprofit management, communications, marketing, or a related field; or equivalent professional experience.
• Experience with CRM or donor database systems (Salesforce preferred).
• Proficiency with Google Workspace, spreadsheets, and digital collaboration tools and familiarity with Canva or similar design platforms.
• Ability to manage multiple priorities while maintaining accuracy and organization.
• Strong organizational, problem-solving, and follow-through skills, with exceptional attention to detail and a proactive attitude.

Responsibilities

• Maintain and update donor records in Salesforce, ensuring accuracy, consistency, and completeness.
• Reconcile donor information across multiple fundraising platforms (e.g., Stripe, PayPal, Benevity, and other donor portals).
• Prepare, print, and send donor acknowledgment letters in a timely and accurate manner.
• Support ongoing data cleanup, organization, and quality control across fundraising systems.
• Maintain internal tracking spreadsheets, reports, and shared documentation to support Development operations.
• Provide day-to-day administrative support to the Development team.
• Assist with planning and executing fundraising and community events, including logistics, registration, materials, guest lists, and on-site support.
• Help coordinate internal workflows and maintain organized digital files and resources.
• Maintain the department's Master Content Database, ensuring program updates, stories, photos, and supporting materials remain current, organized, and accessible.
• Organize and maintain the Development team's shared content resources, including the photo library and digital asset folders.
• Collect, organize, and archive photos, stories, and program updates from internal teams and shared platforms.
• Track merchandise inventory and assist with organizing branded materials.
• Create or update simple marketing materials using established templates.
• Assist with basic social media content preparation and scheduling as requested.
• Support the Marketing & Communications Manager with administrative and production-related tasks as needed.
• Support the Development team and cross-department coordination as needed.
• Participate in team meetings and support improvements to systems and processes.
• Maintain confidentiality and handle sensitive donor information responsibly.
• Complete other duties as assigned in support of the Development team's goals.

Skills

Salesforce

Donor data management

Administrative support

Google Workspace

Canva

Donor portals

CRM systems

Education

Associate's degree

Bachelor's degree

Nonprofit management

Communications degree

Tools

Stripe

PayPal

Benevity

Salesforce

Job description

Hello Neighbor is seeking a detail-oriented Development Assistant to provide essential operational and administrative support to the Development team. This part-time role manages donor data accuracy, processes acknowledgments, and coordinates across fundraising systems, including Salesforce and external donor platforms, in an office setting in Larimer, Pittsburgh.

You will assist with events, maintain content resources, and help with light marketing tasks, while protecting donor privacy and