Development Assistant

Hello Neighbor; Pittsburgh (Allegheny County); On-site; USD 24,796 - 26,174; Part time

Job summary

Hello Neighbor is seeking a detail-oriented Development Assistant to provide essential operational and administrative support to the Development team. This part-time role manages donor data accuracy, processes acknowledgments, and coordinates across fundraising systems, including Salesforce and external donor platforms, in an office setting in Larimer, Pittsburgh.

You will assist with events, maintain content resources, and help with light marketing tasks, while protecting donor privacy and

Qualifications

• Associate's or Bachelor's degree in business administration, nonprofit management, communications, marketing, or a related field; or equivalent professional experience.
• Experience with CRM or donor database systems (Salesforce preferred).
• Proficiency with Google Workspace, spreadsheets, and digital collaboration tools and familiarity with Canva or similar design platforms.
• Ability to manage multiple priorities while maintaining accuracy and organization.
• Strong organizational, problem-solving, and follow-through skills, with exceptional attention to detail and a proactive attitude.

Responsibilities

• Maintain and update donor records in Salesforce, ensuring accuracy, consistency, and completeness.
• Reconcile donor information across multiple fundraising platforms (e.g., Stripe, PayPal, Benevity, and other donor portals).
• Prepare, print, and send donor acknowledgment letters in a timely and accurate manner.
• Support ongoing data cleanup, organization, and quality control across fundraising systems.
• Maintain internal tracking spreadsheets, reports, and shared documentation to support Development operations.
• Provide day-to-day administrative support to the Development team.
• Assist with planning and executing fundraising and community events, including logistics, registration, materials, guest lists, and on-site support.
• Help coordinate internal workflows and maintain organized digital files and resources.
• Maintain the department's Master Content Database, ensuring program updates, stories, photos, and supporting materials remain current, organized, and accessible.
• Organize and maintain the Development team's shared content resources, including the photo library and digital asset folders.
• Collect, organize, and archive photos, stories, and program updates from internal teams and shared platforms.
• Track merchandise inventory and assist with organizing branded materials.
• Create or update simple marketing materials using established templates.
• Assist with basic social media content preparation and scheduling as requested.
• Support the Marketing & Communications Manager with administrative and production-related tasks as needed.
• Support the Development team and cross-department coordination as needed.
• Participate in team meetings and support improvements to systems and processes.
• Maintain confidentiality and handle sensitive donor information responsibly.
• Complete other duties as assigned in support of the Development team's goals.

Skills

Salesforce

Donor data management

Administrative support

Google Workspace

Canva

Donor portals

CRM systems

Education

Associate's degree

Bachelor's degree

Nonprofit management

Communications degree

Tools

Stripe

PayPal

Benevity

Salesforce

Job description

Hello Neighbor is seeking a detail-oriented and highly organized Development Assistant to provide essential operational and administrative support to the Development team. This part-time role ensures the accuracy of donor data, timely processing of acknowledgments, and smooth coordination across fundraising systems, including Salesforce and external donor platforms.

Description

The Development Assistant also supports fundraising events and helps maintain the department's shared resources, including content, digital assets, and organizational systems, ensuring the Development team has accurate, accessible, and well-organized information to support fundraising, communications, and community engagement.

Founded in 2017, Hello Neighbor empowers refugees and immigrants through community connections, helping them move from arrival to belonging with dignity, cultural sensitivity, and meaningful support. Our work is organized across three departments: Education & Community Empowerment, Family Health Services, and Employment, each running programs designed to meet the unique needs of the communities we serve. In addition to our local work, we lead a National Network of grassroots organizations across the U.S., united by a shared commitment to supporting refugee and immigrant families and inspiring long‑term change.

Reports To: Director of Development

Key Responsibilities:

Donor Database, Systems & Administrative Support

• Maintain and update donor records in Salesforce, ensuring accuracy, consistency, and completeness.
• Reconcile donor information across multiple fundraising platforms (e.g., Stripe, PayPal, Benevity, and other donor portals).
• Prepare, print, and send donor acknowledgment letters in a timely and accurate manner.
• Support ongoing data cleanup, organization, and quality control across fundraising systems.
• Maintain internal tracking spreadsheets, reports, and shared documentation to support Development operations.

Development Operations & Event Support

• Provide day‑to‑day administrative support to the Development team.
• Assist with planning and executing fundraising and community events, including logistics, registration, materials, guest lists, and on‑site support.
• Help coordinate internal workflows and maintain organized digital files and resources.

Content & Digital Resource Management

• Maintain the department's Master Content Database, ensuring program updates, stories, photos, and supporting materials remain current, organized, and accessible.
• Organize and maintain the Development team's shared content resources, including the photo library and digital asset folders.
• Collect, organize, and archive photos, stories, and program updates from internal teams and shared platforms.
• Track merchandise inventory and assist with organizing branded materials.

Light Marketing & Communications Support

• Create or update simple marketing materials using established templates.
• Assist with basic social media content preparation and scheduling as requested.
• Support the Marketing & Communications Manager with administrative and production‑related tasks as needed.
• Support the Development team and cross‑department coordination as needed.
• Participate in team meetings and support improvements to systems and processes.
• Maintain confidentiality and handle sensitive donor information responsibly.
• Complete other duties as assigned in support of the Development team's goals.

Preferred Qualifications:

• Associate's or Bachelor's degree in business administration, nonprofit management, communications, marketing, or a related field; or equivalent professional experience.
• Experience with CRM or donor database systems (Salesforce preferred).
• Proficiency with Google Workspace, spreadsheets, and digital collaboration tools and familiarity with Canva or similar design platforms.
• Ability to manage multiple priorities while maintaining accuracy and organization.
• Strong organizational, problem‑solving, and follow‑through skills, with exceptional attention to detail and a proactive attitude.

About You:

We're looking for someone who enjoys creating order behind the scenes and takes pride in keeping systems organized, accurate, and running smoothly. You enjoy supporting a collaborative team by ensuring information, resources, and processes are well maintained.

You’ll thrive in this role if you:

• Are highly organized, detail‑oriented, and proactive.
• Enjoy working with systems, data, and administrative processes.
• Take pride in accuracy, consistency, and follow‑through.
• Enjoy supporting others and improving team operations.
• Have an eye for organization and presentation.
• Employment Type: Regular Part-Time (~ 20 hours per week) | Non‑Exempt
• Work Schedule: In‑office Tuesday to Thursday
• Location: Larimer, Pittsburgh, PA
• Department: Development
• Compensation: $18-19 per hour, payable bi‑weekly

Equal Opportunity Employer

At Hello Neighbor, we believe diversity strengthens our team and deepens our impact. We are proud to be an equal opportunity employer and welcome applicants of all backgrounds. We do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital status, veteran status, or any other protected characteristic. We also consider qualified applicants with criminal histories, in accordance with legal requirements. If you require accommodations during the application process, please let us know.

All Applications Welcome

We also understand that some candidates—especially women and individuals from underrepresented groups—may hesitate to apply if they don’t meet every qualification. Our job descriptions are broad guides, not strict checklists. If you’re excited about our mission and believe you have the skills to contribute, we strongly encourage you to apply.

About the Company

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country.