Part-Time Customer Support Specialist (Temporary)

Ark-Products; Columbia (SC); On-site; USD 21,000 - 28,000; Part time

Job summary

ARK Products is seeking a part-time, temporary Customer Service Representative to handle inquiries via phone, email, and chat from our Columbia, SC location. You will process orders, support customers throughout the order journey, and resolve issues with a focus on service quality.

We value empathy, clear communication, and the ability to multitask in a fast-paced environment. This on-site role offers a flexible schedule and the chance to contribute to a family-owned company that designs sensory

Qualifications

• Customer service experience is required.
• Strong writing skills and attention to detail are essential.
• Ability to empathize and stay calm with frustrated customers.
• Comfort handling high volumes of inquiries via phone, email, or chat.
• Willingness to learn product features and propose solutions.

Responsibilities

• Answer phone, email tickets, monitor live chat, and respond to social media messages.
• Process phone orders and mail-in orders.
• Assist customers through the entire order process—from choosing products to delivery issues.
• Troubleshoot customer issues and propose solutions.
• Collect and share customer insights with the team.

Skills

Customer service

Communication

Multitasking

Empathy

Problem solving

Attention to detail

Ownership

Self-motivation

Proactive learning

Job description

ARK Products is seeking a part-time, temporary Customer Service Representative to handle inquiries via phone, email, and chat from our Columbia, SC location. You will process orders, support customers throughout the order journey, and resolve issues with a focus on service quality.

We value empathy, clear communication, and the ability to multitask in a fast-paced environment. This on-site role offers a flexible schedule and the chance to contribute to a family-owned company that designs sensory