Part-Time Customer Support Specialist (Temporary)

ARK Products; New York (NY); On-site; USD 21,491,000 - 31,519,000; Part time

Job summary

ARK Products is seeking a Part-Time Temporary Customer Service Representative to support customers in a fast-paced, on-site environment in Columbia, SC. You will handle phone calls, emails, and chat, guiding customers through orders and issue resolution with a focus on accuracy and empathy.

The ideal candidate has prior customer service experience, excellent written communication, and enjoys solving problems.

Qualifications

• Customer service experience is required and involves handling inquiries via phone, email, or chat.
• Ability to multitask and manage high volumes of inquiries.
• Excellent written communication and attention to detail.
• Empathy and genuine care for customers in all interactions.
• Creative problem solving and proactive issue resolution.

Responsibilities

• Answer phone calls, emails, and live chat from customers.
• Process phone orders and mail-in orders.
• Assist customers at any stage of the order process, including returns and warranties.
• Troubleshoot customer issues and propose effective solutions.
• Share customer insights with the team for product and service improvements.
• Perform light office tasks and support visitors when needed.

Skills

Customer service experience

Multitasking

Strong writing skills

Empathy

Problem solving

Job description

ARK Products is seeking a Part-Time Temporary Customer Service Representative to support customers in a fast-paced, on-site environment in Columbia, SC. You will handle phone calls, emails, and chat, guiding customers through orders and issue resolution with a focus on accuracy and empathy.

The ideal candidate has prior customer service experience, excellent written communication, and enjoys solving problems.