Part-Time CSR (Temp) – On-Site Support

ARK Therapeutic; Columbia (SC); On-site; USD 21,000 - 28,000; Part time

Job summary

ARK Products in Columbia, SC is seeking a part-time, temporary Customer Service Representative to join our small family team. You will handle inquiries by phone, email, and live chat, processing orders and assisting customers through the order lifecycle on-site in a quiet professional office.

The ideal candidate has prior customer service experience, strong written communication, and a proactive, can-do attitude.

Qualifications

• Customer service experience required across phone, email, or chat.
• Demonstrates empathy and genuine support.
• Strong written skills and attention to detail.
• Ability to work independently with a sense of urgency.

Responsibilities

• Answer phone, emails, tickets, and social media messages.
• Process phone orders and mail-in orders.
• Assist customers through the order lifecycle including returns and delivery issues.
• Capture and share valuable customer insights with the team.
• Master product features to recommend suitable solutions.
• Light office duties as needed.

Skills

Customer service

Communication

Multitasking

Written communication

Problem solving

Attention to detail

Job description

ARK Products in Columbia, SC is seeking a part-time, temporary Customer Service Representative to join our small family team. You will handle inquiries by phone, email, and live chat, processing orders and assisting customers through the order lifecycle on-site in a quiet professional office.

The ideal candidate has prior customer service experience, strong written communication, and a proactive, can-do attitude.