Customer Service Representative (CSR) - PartiTime Temporary

ARK Products; New York (NY); On-site; USD 21,491,000 - 31,519,000; Part time

Job summary

ARK Products is seeking a Part-Time Temporary Customer Service Representative to support customers in a fast-paced, on-site environment in Columbia, SC. You will handle phone calls, emails, and chat, guiding customers through orders and issue resolution with a focus on accuracy and empathy.

The ideal candidate has prior customer service experience, excellent written communication, and enjoys solving problems.

Qualifications

• Customer service experience is required and involves handling inquiries via phone, email, or chat.
• Ability to multitask and manage high volumes of inquiries.
• Excellent written communication and attention to detail.
• Empathy and genuine care for customers in all interactions.
• Creative problem solving and proactive issue resolution.

Responsibilities

• Answer phone calls, emails, and live chat from customers.
• Process phone orders and mail-in orders.
• Assist customers at any stage of the order process, including returns and warranties.
• Troubleshoot customer issues and propose effective solutions.
• Share customer insights with the team for product and service improvements.
• Perform light office tasks and support visitors when needed.

Skills

Customer service experience

Multitasking

Strong writing skills

Empathy

Problem solving

Job description

Customer Service Representative (CSR) - PartiTime Temporary

Columbia, United States | Posted on 10/12/2026

ARK Products is a leading designer, manufacturer, and seller of innovative sensory tools and special needs products worldwide. Founded in 2000, the company provides a complete line of oral motor tools, sensory chews, feeding and drinking aids, speech therapy tools and other specialty products to customers in all 50 states and more than 50 countries. ARK designs and manufactures its differentiated, branded products in-house at its South Carolina headquarters with high-quality food and medical-grade raw materials.

Job Description

Part-time|Temporary|On-site in Columbia, SC

Schedule: Part-time,hours TBD

Duration: Temporary

Things you’ll do

• Have you ever ordered from a company online? Did youneed to contact them before or after you placed an order? The person who helpedyou – that’s you here! You’ll be responsible for answering the phone, answeringemail tickets, monitoring live chat, and responding to comments and messages onsocial media. You’ll prioritize requests as they come in and go above andbeyond to help resolve any issue.
• Work one-on-one with customers via multiple channels(phone, email).
• Process phone orders and mail-in orders.
• Assist customers at any stage of the order process theymay need help with, from choosing the right products to placing, editing, orexpediting an order to returns, warranties, and delivery issues.
• Troubleshoot issues reported by customers and offersolutions.
• Keep an eye out for valuable customer insights andshare them with the rest of the team.
• Master the products, learning all of their features andfunctions and when to recommend each one.
• Light office support – greet visitors, make sure thereception area is tidy and well stocked, run errands, mail catalogs, writethank-you cards, etc.
• Special projects as assigned.

Requirements

• Customer service experience is required. You’veworked directly with customers by phone, email, or chat and are comfortablehandling a high volume of inquiries.
• You’re passionate about support. You’re able toempathize with people in a genuine way that lets them know you care.
• You understand that everyone has a bad day and getsfrustrated sometimes, including customers. You don’t take this personally orlet it get under your skin. You see it as an opportunity to fix a problem forsomeone and help make their day.
• You like solving problems and coming up with creativesolutions.
• You have strong writing skills and are a stickler fordetails.
• You value good old-fashioned work ethic. You takeinitiative and ownership to see things through to completion. If it needsdoing, you do it.
• Customer service sometimes throws us curveballs!Surprises don’t faze you. You like the challenge and can be flexible.
• You’re an excellent communicator and multitasker.
• You’re reliable, self-sufficient, and comfortableworking independently to get things done. You work with a sense of urgency andknow how to hustle.
• You’re eager to learn and always looking for ways tomake improvements.
• This is a part-time, temporary position. Previouscustomer service experience is required so you can get up to speed quickly.
• This is an on-site position in a relatively quiet andcasual yet professional office setting. Most of your interactions withcustomers will be over the phone and via email.