Part-Time Customer Support Specialist – Evening/Weekend

DH Pace Company; Olathe (KS); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and holidays

Company-paid life insurance

401(k) with employer match

HSA and FSA options

Disability coverage

Employee discounts

Performance reviews

Job summary

DH Pace Company, a family-owned leader in door, docking and security products, seeks a Part Time Customer Support Representative in Olathe, KS. Join our Contact Center to process service and installation tickets, quote pricing, and support residential and commercial customers.

We offer in-office work with consistent evening shifts, plus opportunities to collaborate with dispatch and internal teams to resolve inquiries, while meeting KPIs and adhering to policies.

Qualifications

• High school diploma or equivalent with previous experience in customer service or related field.
• Strong communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite and CRM software.
• Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
• Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.

Responsibilities

• Schedule and create accurate and complete service tickets for residential and commercial customers.
• Promote all products and services, quoting accurate pricing when appropriate.
• Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
• Conduct outbound calls for customer follow-ups as needed.
• Coordinate with Dispatch teams to prioritize and fulfill customer requests.
• Update and maintain accurate records of customer interactions in the ERP system.
• Meet personal/team critical KPI’s.
• Follow communication procedures, guidelines, and policies.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Ability to work overtime as required OR ability to work additional hours as required.
• Other duties as assigned.

Skills

Strong communication

Organization & multitasking

Problem-solving

Independent & team work

Customer-focused mindset

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM software

Job description

DH Pace Company, a family-owned leader in door, docking and security products, seeks a Part Time Customer Support Representative in Olathe, KS. Join our Contact Center to process service and installation tickets, quote pricing, and support residential and commercial customers.

We offer in-office work with consistent evening shifts, plus opportunities to collaborate with dispatch and internal teams to resolve inquiries, while meeting KPIs and adhering to policies.