Part-Time Customer Service Representatives

Suite 1000; Charlotte (NC); Hybrid; USD 23,419 - 24,796; Part time

Benefits offered by this job

Paid training

All workstation and supplies provided

Flexible scheduling

Job summary

A leading customer service center in Charlotte, NC is seeking Part-Time Customer Service Representatives to handle inbound calls for various industries. Responsibilities include answering calls, documenting details accurately, and providing a professional experience. Candidates should have at least one year of customer service experience, strong multitasking abilities, and a typing speed of 45+ WPM. Higher pay is available for bilingual representatives. Training provided, with remote options after initial training.

Qualifications

• At least one year of call center or customer service experience.
• Willingness to renew a COVID-19 vaccine annually unless exempt.
• Stable, team-first culture with long-tenured staff.

Responsibilities

• Answer inbound calls for multiple clients.
• Document call details accurately in client systems.
• Deliver a professional, empathetic experience for every caller.

Skills

Strong multitasking skills

Written communication skills

Typing speed of 45+ WPM

Tools

Microsoft Office

Job description

Part-Time Customer Service Representatives

Looking for a part-time call center job in Charlotte NC where you can build your skills and work with a professional, supportive team? Suite 1000's Customer Service Representatives (CSRs) provide 24/7 inbound call support for businesses across industries like legal, retail, and field services. This isn’t telemarketing or collections. It’s about professionalism, accuracy, and helping businesses keep operations moving. Higher pay available for bilingual (English-Spanish) Telephone Customer Service Representatives.

• English-only: $17+/hour (based on skills & experience)
• If position includes any 3rd-shift hours: $18+/hour+
• If position includes any bilingual services (English-Spanish): $18+/hour+
• Paid training & onboarding
• All workstation and supplies provided at no cost

Schedules Available (rotating 2-week format, working every other weekend)

Position A:

• Week 2: Fri. 5pm-8pm, Sat. 8am-2:30pm and 4:30pm-8pm, & Sun. 3pm-7pm (16.5-hrs. per week).

If you have another job, we will work with your schedule to coordinate your vacation schedule.

Responsibilities

As a Part-Time CSR at Suite 1000, you will:

• Answer inbound calls for multiple clients in diverse industries
• Follow client protocols, escalation rules, and call-handling scripts
• Document call details accurately in client systems
• Route calls to the appropriate contact when required
• Deliver a professional, empathetic experience for every caller
• No selling, telemarketing, collections, complaint lines, or shift bidding.

Requirements

• Background check, drug screening, and eVerify eligibility required
• At least one year of call center, receptionist, or telephone-based customer service experience
• Typing speed of minimum of 45+ WPM (will be tested)
• Strong multitasking and written communication skills
• Dependable, detail-oriented, and willing to learn
• Willingness to renew a COVID-19 vaccine annually unless medically exempt
• 6–8 weeks of on-site training with experienced staff
• Eligible for remote work after training
• Comprehensive coaching, with side-by-side support
• Stable, team-first culture with long-tenured staff
• Eligible to participate in shift trading once training is complete

Location

We are located off of Woodlawn Rd. near the I-77 exit. We are within minutes of three major highways: I-77 Woodlawn Exit, I-85 Billy Graham Exit, and I-485 (off I-77 or South Blvd.). Free parking is available directly in front of our building.

How to Inquire

We’re always looking for talented team members. Submit your information today to be considered for current or future openings in part-time Customer Service Representative roles.

Please indicate your typing speed in WPM and answer the following questions when submitting:

Do you have experience with Microsoft Office? Do you have experience with Microsoft Word? Do you have experience with Microsoft Excel?

Do you speak Spanish fluently? Yes No

Do you have previous experience supervising others in a call center or customer service department? Yes No

Are you currently employed? Yes No

Are you attending school? Yes No

Thank you! Your submission has been received!